Ascend Learning
Technical Product Manager-CRM
Ascend Learning, Leawood, Kansas, United States,
Job Category : Technical Product Management
Requisition Number : TECHN005376
Posted: May 23, 2024
Closed: July 22, 2024
Full-Time
Locations
Leawood, KS 66211, USA Description
We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. WHAT YOU'LL DO The Technical Product Manager (TPM) role is required to help Ascend achieve a more strategic, effective, and streamlined approach to capability management, by having a dedicated role accountable for developing and managing the long-term capability strategy and roadmap. This TPM will be a critical problem solver and work closely with business and technology partners to lead the company-wide enterprise applications for sales and operations technology strategy and roadmaps with strong expertise in CRM. WHERE YOU’LL WORK This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States. HOW YOU’LL SPEND YOUR TIME Develop and execute long-term strategic capability roadmap in alignment with overall Ascend strategy and objectives and market trends. Ensure roadmap is inclusive of and enables clear implementation. Bring deep expertise in capability to the enterprise. Act as SME for Ascend. Leverage market data trends and customer feedback to improve overall capability maturity and effectiveness as part of long-term roadmap. Work closely with Senior TPM and Platform TPMs and Product Delivery Teams to review, rationalize, and prioritize capability requirements from different categories. Guide, educate, and support Product Delivery Teams as needed to ensure alignment to customer and strategic value/priorities. Own, oversee, and provide regular updates to relevant stakeholders on capability development. Provide guidance to development teams responsible for capabilities build and maintenance. Plan, manage and prioritize features and product increment cycles (PIs) for agile development, as needed. WHAT YOU'LL NEED Bachelor’s degree in related fields, such as Computer Science, Engineering, Business Administration or other areas combined with relevant work experience. 5+ years of combined experience in product management, technical product management, business management, or consulting, preferably in a technical or software-related environment. Demonstrated experience in CRM as business leader in sales, support, or related department, preferably in Microsoft Dynamics or Salesforce. Experience working in an agile environment is strongly preferred. Familiarity with data analysis, market research related to SaaS/technology trends, and customer feedback methodologies. Proven ability in managing a complex strategic roadmap with multiple dependencies. Proven communication skills, both verbal and written, to effectively collaborate with product teams, engineers, content teams, and other stakeholders. Strong understanding of software development principles, technologies and agile methodologies. Proven expertise in making critical technology-related decisions and trade-offs to drive overall business value and capability effectiveness. Excellent communication and interpersonal skills to work effectively with cross-functional teams. Strong project management skills to oversee development of capability requirements. BENEFITS Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities Community outreach groups Fostering A Sense of Belonging We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. About Ascend Learning As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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Leawood, KS 66211, USA Description
We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. WHAT YOU'LL DO The Technical Product Manager (TPM) role is required to help Ascend achieve a more strategic, effective, and streamlined approach to capability management, by having a dedicated role accountable for developing and managing the long-term capability strategy and roadmap. This TPM will be a critical problem solver and work closely with business and technology partners to lead the company-wide enterprise applications for sales and operations technology strategy and roadmaps with strong expertise in CRM. WHERE YOU’LL WORK This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States. HOW YOU’LL SPEND YOUR TIME Develop and execute long-term strategic capability roadmap in alignment with overall Ascend strategy and objectives and market trends. Ensure roadmap is inclusive of and enables clear implementation. Bring deep expertise in capability to the enterprise. Act as SME for Ascend. Leverage market data trends and customer feedback to improve overall capability maturity and effectiveness as part of long-term roadmap. Work closely with Senior TPM and Platform TPMs and Product Delivery Teams to review, rationalize, and prioritize capability requirements from different categories. Guide, educate, and support Product Delivery Teams as needed to ensure alignment to customer and strategic value/priorities. Own, oversee, and provide regular updates to relevant stakeholders on capability development. Provide guidance to development teams responsible for capabilities build and maintenance. Plan, manage and prioritize features and product increment cycles (PIs) for agile development, as needed. WHAT YOU'LL NEED Bachelor’s degree in related fields, such as Computer Science, Engineering, Business Administration or other areas combined with relevant work experience. 5+ years of combined experience in product management, technical product management, business management, or consulting, preferably in a technical or software-related environment. Demonstrated experience in CRM as business leader in sales, support, or related department, preferably in Microsoft Dynamics or Salesforce. Experience working in an agile environment is strongly preferred. Familiarity with data analysis, market research related to SaaS/technology trends, and customer feedback methodologies. Proven ability in managing a complex strategic roadmap with multiple dependencies. Proven communication skills, both verbal and written, to effectively collaborate with product teams, engineers, content teams, and other stakeholders. Strong understanding of software development principles, technologies and agile methodologies. Proven expertise in making critical technology-related decisions and trade-offs to drive overall business value and capability effectiveness. Excellent communication and interpersonal skills to work effectively with cross-functional teams. Strong project management skills to oversee development of capability requirements. BENEFITS Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities Community outreach groups Fostering A Sense of Belonging We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. About Ascend Learning As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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