ParentSquare
Manager, Customer Success
ParentSquare, Santa Barbara, California, us, 93190
Minimum Requirements
2+ years of people management experience in a SaaS or software company environment 4+ years of K12 EdTech experience working with large district implementations Solutions oriented mindset and ability to lead with empathy Excellent communication skills and attention to detail Project management and ability to prioritize tasks in a fast-moving dynamic environment Responsibilities
Working alongside the Director of Customer Success, you'll maintain a cohesive team that works efficiently together to ensure each customer has a successful onboarding journey while collaborating with Sales, Marketing, and Product departments to achieve our goals Most importantly, you’re someone who shares in our passion to improve the lives of students through communication Leading a team of Customer Success Managers in ensuring KPI’s are continuously met Overseeing the onboarding, launch and success of a portfolio of K12 Customers Supporting and innovating success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude Becoming an expert on the product and consistently generate excitement for enhancements internally and externally Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience Benefits
An employer-matched 401K retirement savings program from day 1 Stock options Health + wellness reimbursements Generous PTO 15 paid holidays, including your birthday! As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive The salary range for this role will be $90,000 to $105,000 DOE Company Information
At ParentSquare, we believe in the power of school-home communication and we’re passionate about better connecting schools with families to improve student outcomes and success. Our user-friendly platform is designed to facilitate and automate communication between preK-12 educators and parents. The result? We’re able to provide powerful metrics on parent engagement that helps school administrators take well-informed steps to increase academic achievement through parental involvement. We’re making a difference and we’re growing. We’ve had the pleasure of working with big school districts along with lesser-known, but equally wonderful, smaller schools. They’re all united by their commitment to making a difference in each student’s experience, partnering with families and achieving results. Learn more at www.parentsquare.com. Join the discussion on Twitter (@ParentSquare) and Facebook (www.facebook.com/Parentsquare). Company Type: Privately Held Founded: 2011 Location: Goleta, California Company Specialties: home-school communication, parent engagement, private communication, school fundraising, parent involvement, Education, Education Software, and K12 Communication Solution
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2+ years of people management experience in a SaaS or software company environment 4+ years of K12 EdTech experience working with large district implementations Solutions oriented mindset and ability to lead with empathy Excellent communication skills and attention to detail Project management and ability to prioritize tasks in a fast-moving dynamic environment Responsibilities
Working alongside the Director of Customer Success, you'll maintain a cohesive team that works efficiently together to ensure each customer has a successful onboarding journey while collaborating with Sales, Marketing, and Product departments to achieve our goals Most importantly, you’re someone who shares in our passion to improve the lives of students through communication Leading a team of Customer Success Managers in ensuring KPI’s are continuously met Overseeing the onboarding, launch and success of a portfolio of K12 Customers Supporting and innovating success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude Becoming an expert on the product and consistently generate excitement for enhancements internally and externally Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience Benefits
An employer-matched 401K retirement savings program from day 1 Stock options Health + wellness reimbursements Generous PTO 15 paid holidays, including your birthday! As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive The salary range for this role will be $90,000 to $105,000 DOE Company Information
At ParentSquare, we believe in the power of school-home communication and we’re passionate about better connecting schools with families to improve student outcomes and success. Our user-friendly platform is designed to facilitate and automate communication between preK-12 educators and parents. The result? We’re able to provide powerful metrics on parent engagement that helps school administrators take well-informed steps to increase academic achievement through parental involvement. We’re making a difference and we’re growing. We’ve had the pleasure of working with big school districts along with lesser-known, but equally wonderful, smaller schools. They’re all united by their commitment to making a difference in each student’s experience, partnering with families and achieving results. Learn more at www.parentsquare.com. Join the discussion on Twitter (@ParentSquare) and Facebook (www.facebook.com/Parentsquare). Company Type: Privately Held Founded: 2011 Location: Goleta, California Company Specialties: home-school communication, parent engagement, private communication, school fundraising, parent involvement, Education, Education Software, and K12 Communication Solution
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