Lifelancer is hiring: Business Analyst in South San Francisco

Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products. 

This role sits in the Recurring Professional Services team of Claritas Rx, working with existing customers as they expand their data partner network post launch. The Business Analyst works in partnership with the Customer Success and Engineering teams to engage with data partners and onboard data feeds into the Claritas Rx platform and is responsible for capturing, analyzing and documenting system requirements, assessing the impact of system and process changes, and communicating requirements to relevant stakeholders.

Key Accountabilities

• Works with drug manufacturers, their data partners, and the Claritas Rx Customer Success team, performs and leads the data specification document reviews with data partners, configures specifications within the Claritas tool, and work with Developers to enable automation of data processing
• Documents business requirements and operating procedures, and supports issue resolution when incoming data feeds are not accurately processing in the Claritas Rx system.
• Performs quality control procedures to assure configurations and data quality meet acceptance criteria
• Develops and maintains an operating playbook that clearly details best practices for data configuration
• Facilitates schema normalization of system databases and maintains data dictionaries and file inventories across customer applications.
• Conducts change impact analysis to assess how updates may affect system performance
• Writes clear, detailed procedures for internal training and be able train other Business Analysts
• Collaborates with cross-functional teams to assess the feasibility of, and develop requirements for, system enhancements and improved business processes.

Skills/Knowledge:

• Excellent written and oral communication
• Ability to prioritize, organize and execute multiple tasks with attention to detail
• A creative approach to operational problem solving and a relentless passion for quality
• Ability to exercise judgment within broadly defined practices and policies when selecting methods, techniques, and evaluation criteria for obtaining results
• Deep knowledge of data management in specialty biotech, and/or operations in reimbursement call centers or specialty pharmacies
• Exceptional attention to detail. Able to review their work and others to QC configurations
• Familiarity with healthcare data sources (transactional, clinical, behavioral)

Education/Experience:

Required:

• Bachelors degree from a 4-year university
• 2+ years of relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy or data management company
• Proficient in Microsoft Excel and other analytic tool, specifically in data comparison, conditional formula, data summary, and conversion
• Functional knowledge of Microsoft (Word, PowerPoint) and JIRA ticketing workflows
• Familiarity with Google Docs, workflow diagram tools, web-based software systems and relational databases
• Background and experience with the Business Analysis toolkit including an understanding of systems development lifecycles, architecture and frameworks, problem solving and root cause analysis methods, use cases, data and process modeling skills, and the ability to document business process models

Preferred:

• Academic training in public health, business administration, and/or operations research
• Case management experience in a reimbursement call center or specialty pharmacy

We are seeking to add new expertise and perspective to our strong team of experienced professionals.  We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. 

In addition to our great environment, we offer a salary of between $80,000 and $120,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.  Please send a cover letter along with your resume when applying to the position of interest.  Claritas Rx embraces diversity, equality, and transparency.  We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.  We believe the more inclusive we are, the better we are.