A-Line Staffing Solutions is hiring: Business Process Analyst in Detroit

Business Process Analyst
23-26/hr W2
This is NOT a C2C Position
Hybrid in Detroit, MI

Business Process/Operations Analyst 

Top Skills:
** Strong organizational skills; 
** Critical thinking/problem solving; Strong MS Office skills, particularly Excel. 
** Strong professional communication skills – written and verbal; 
** Positive attitude; and 
** Excellent time management. 

Job Description:
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. 
This position is primarily responsible for general day-to-day internal & external customer support, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of vendor activities and performance.

• Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
• Key customer support, as needed, ensuring we’re exceeding their expectations
• Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
• Identification and clear escalation of potential risks and issues to leadership
• Ensures all desk policy and procedures are maintained and accurate
• Miscellaneous duties as assigned

Mandatory Skills:

• Intermediate knowledge of Microsoft Office applications including MS word, Excel, Access, and Outlook 
• Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs 
• Possesses excellent organizational and time management skills 
• Projects a professional phone and email manner 
• Possesses excellent communication skills (verbal, written, listening) 
• Completes multiple tasks and assignments with minimal supervision 
• Maintains high levels of motivation, performance, and personal integrity aligned with our corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable Maintains a positive attitude and cooperative spirit; a “can do” attitude Maintains sensitive and confidential information

If you're ready to unleash your expertise and drive digital innovation forward, reach out to Brett Middleton at bmiddleton@alinestaffing.com or simply apply to this posting. Let's shape the future of data together!