Business Process Analyst Job at Jobleads-US in Washington

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Business Process Analyst will be instrumental in enhancing the efficiency and effectiveness of our business operations. This role involves documenting, mapping, and analyzing existing processes; identifying areas for improvement; and designing solutions that drive continuous process improvements. The ideal candidate will possess a keen eye for detail, a passion for process optimization, and the ability to translate complex processes into clear, actionable steps.

Essential Duties:

• Maintain current knowledge of organizational, regulatory, strategic, financial and operational changes and make recommendations for improving business process mapping.
• Conduct thorough gap analysis of current business processes across various departments and identify opportunities for improvement.
• Design and implement process improvements that enhance workflow efficiency, customer experience, and Team Member experience.
• Develop and maintain detailed documentation of processes.
• Monitor the implementation of new processes and adjust as necessary to achieve desired outcomes.

Education Required:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Experience or relevant certifications may be substituted in lieu of a degree.

Experience Required:

• Minimum of 2 years of experience in business process analysis, design, and implementation.
• Proficiency in process mapping tools.
• Strong analytical and problem-solving skills with a track record of delivering results.
• Excellent communication and interpersonal skills, with the ability to engage effectively with all levels of the organization.

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

*SCI does not sponsor for immigration, including for H1B, TN, and other non-immigrant visas, for this role.

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