TEKsystems is hiring: Business Operations Associate in Tempe

General Description:
Reporting to the Manager of Operations Support, the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.

Qualities include:
Strong customer relationship orientation, conflict resolution, professionalism, detail-orientation, strong follow-up skills, multi-tasking skills, strong independent judgment, the ability to function in an open environment and the ability to adapt to changes in the workplace.

Essential Job Duties and Responsibilities:
• Manage total accounts receivable with an Aging in excess of $3.5 million-$4 million.
• Manage customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
• Gather the necessary data to assist management with account specific decisions.
• Serve as support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their Aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Audit accounts to ensure accurate billing and client specific information.

Required Education and/or Experience:
Ideal candidates would have one or a mix of the following education and experience:
• 4 year degree in business, operations, management or finance; leadership experience (college or other), related internship or work experience a plus.
• 4 year degree in non-business major, relevant experience in AR/Accounting/Finance/Business Operations preferred.
• 2 year degree and relevant experience in AR/Accounting/Finance/Business required.
• Prior internship or work experience in customer service or a business, financial environment.