Akraya is hiring: Digital Experience Business Intelligence Analyst: in San Franc

Primary Skills: SQL-Advanced, PowerBI-Expert, Excel-Advanced, Analytics-Intermediate, Communication-Expert Contract Type: W2 Duration: 3 months plus Location: San Francisco, CA Pay Range: $90 - $95 Per Hour Job Summary: We are seeking a highly analytical and customer-focused Business Intelligence Analyst to join our Digital Experience Analytics team. You will play a key role in providing actionable insights to enhance our digital customer experience, concentrating on the analysis of our customer support content's impact through our website and AI-driven chat-bot. The successful candidate will bridge business objectives with technical feasibility, crafting data stories that drive operational improvements and foster a data-driven culture within the organization. Key Responsibilities: Perform deep-dive analyses identifying customer pain points to drive operational improvements. Measure the effectiveness of customer support content on the website and AI-driven chat-bot. Translate business objectives into functional data requirements, ensuring technical feasibility. Create presentations, written summaries, and data visualizations to outline insights and actionable intelligence. Proactively manage stakeholder expectations on project roadmaps, resourcing, timelines, and deliverables. Must-Have Skills: Advanced SQL skillset. Expertise in Power BI. Exceptional communication and story-telling skills. Domain/Industry Experience Required: Previous experience in a Business Analytics role within a technology or digital customer experience domain is essential. Notes: This position is hybrid and prefers candidates in the PST timezone. Expect a possibility for extension or contract-to-hire after a minimum of one year. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!