Serigor Inc. is hiring: Business Systems Analyst Trainer Senior (Onsite) in Wash

Job Title: Business Systems Analyst Trainer Senior (Onsite)
Location: Washington, DC
Duration: 12 Months+

Job Description:
BA/trainer, you'll be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements/ 4 day on site

Responsibilities:

• Business analysis and process mapping
• Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
• Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
• Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
• Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
• Training and organizational change management
• During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
• General
• Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.

Skills:
 SkillsRequired / DesiredAmountof ExperienceBA experienceRequired15YearsProject management skills with the ability to prioritize tasks and meet deadlinesHighly desired5YearsRequirements gathering and documentationRequired15YearsMS Office/PowerPoint experienceRequired5YearsHands-on end-user training on Dynamics 365Highly desired3YearsDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system supportRequired5YearsProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteriaRequired5YearsBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATIONRequired5YearsExperience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePointHighly desired3YearsExperience in Child Welfare Agency.Required1Years

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