Business Operations Analyst - Trust & Safety - Austin Job at Tik Tok in Aust

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. The Reports & Insights Team empowers data-driven decision-making within our organization. We are committed to deliver meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Reports & Insights team owns and manages operational metrics and develops robust reporting systems, ensuring accuracy, relevance, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities - Identify issue areas through data analysis and provide actionable insights to optimize business processes. - Build, design, and monitor operation-related metrics. These may include data related to efficiency and quality performance in moderation teams. - Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives. - Create and maintain data documentation both for an internal, technical audience and for partner user teams - Work with management and/or internal stakeholders to define business requirements and analytical needs and execute against them. Qualifications Minimum Qualifications: - 5+ years of experience as a Data Analyst or in a similar position is required - Proficient in Python and SQL to conduct statistical modeling or data analysis - Experience working with data visualization tools, e.g., Tableau, Power BI, etc. - Strong analytical and problem-solving skills - Exceptional stakeholder management and communication skills Preferred Qualifications: - A Bachelor's degree or higher in Management Information Systems, Business Analytics, or related subjects is preferred. - Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines - Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment. - Proactive and self-motivated, with a strong attention to detail and a commitment to delivering high-quality work. - Experience leading business reviews and/or presenting analysis to executive level audiences. TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-Hybrid