Monitoring Specialist I - Overnight Monitoring Team Job at C4 Technical Services

Burglary Monitoring Specialist I - Overnight Monitoring Team
Location: Richfield, MN
Shift Hours: Midnight-8:30am
Shift Schedule: Sunday, Monday, Tuesday, Friday, Saturday with days off being Wednesday/Thursday

The Best Buy Overnight Monitoring (OM) team is responsible for monitoring retail and supply chain locations with the goal of preventing burglaries and reducing losses due damage to Best Buy facilities. The team also works to meet the needs of the broader Global Threat Detection and Response organization. This team works closely with a wide array of Corporate and Field business partners as well as Law Enforcement at a city/state/federal level.

Project Description:

Working a shift schedule during the overnight hours, weekend, and holidays, on-site/on-campus at the Best Buy Co. Inc. campus in Richfield, MN. This role is in support of the Overnight Monitoring team, assisting with performing duties such as CCTV monitoring, Alarm monitoring of Best Buy facility location, incident alert/notification, and various other duties as assigned based on organizational needs.

Position Summary/Job Description:

As a Burglary Monitoring Specialist, you will be responsible for proactive CCTV monitoring and reactive alarm response to Best Buy sites that are secured afterhours. The Specialist will report to the Overnight Monitoring shift supervisor, working collaboratively with other team members, Corporate Partners, Field Support Asset Protection and Property Managers to reduce loss and facility damage as well as initiate the appropriate response needed to aid all targeted, vulnerable, and at-risk facility locations. The Specialist will report suspicious behavior identified on CCTV, dispatch of local law enforcement to conduct site visits. The Specialist will receive alarm notifications from alarm monitoring center or field leaders and will be responsible for reviewing real time CCTV footage where alarms are reported. Specialist will report any vulnerabilities, criminal activities, or employee safety risks to the appropriate partners, which could include local leaders, law enforcement, and corporate support leaders.
This hourly shift position operates primarily during the overnight hours, on-site/on-campus at the Best Buy Co. Inc. campus in Richfield, MN as part of a team that will be responsible for producing consistent service coverage. Expect that shift work will include weekends, holidays, and may be adjusted based on business needs.
Note: Applicants must possess a reliable mode of transportation to commute on-site campus in all seasons

Primary Responsibilities Associated with This Role Are
• Analyze burglary trends to identify locations and markets that may be targeted.
• Gather and analyze different sources of data.
• Build various data visualization reports to communication and share information across a variety of stakeholders.
• Assist in the development of reporting/dashboard templates.
• Analyze method of operation that subjects targeting locations may utilize and provide. recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
• Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations.
• Alert the crisis response team of incident(s) and escalate as needed to on-call teams to coordinating ongoing response support.
• Report suspicious behavior to critical partners as per SOP.
• Research active alarms for potential burglaries and other emergencies in progress and report to a variety of partners as per SOP.
• Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers.
• Prepare and disseminate incident summaries/narratives to all the appropriate support teams.
• Complete daily/nightly requests tracker and communicate in a timely manner with those requesting Overnight Monitoring services.
• Maintain the Overnight Monitoring team’s communication distribution lists.
• Prepare and complete daily/nightly performance metrics reports and distribute appropriately.
• Other duties as assigned in support of the overall Global Threat Detection and Response program.

Desired Skills Include
• Knowledge of CCTV systems (Genetec, Milestone).
• Understanding of commercial alarm systems (Genetec, ADT).
• Intermediate to advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint, Outlook).
• Ability to analyze data to help develop business stories.
• Able to collaborate and work as a team to drive results.
• Sound interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships.
• Knowledge of utilizing various collaboration and communication tool (Teams, Slack, Outlook, etc.).
• Strong communication skills, both orally and in written forms.
• Ability to work with cross-functional team members.
• Ability to use critical and strategic thinking to solve problems.
• Ability to work independently while being a strong team player.
• Ability to work in a fast-paced and ever-changing environment, drive results, possess strong reasoning skills.

Skills Overview:
1) Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) experience (3+ years)
2) Strong communicator and collaborator
3) Data Analytics and Reporting (1+ years)
4) Customer Service experience (2+ years)
5) Ability to work independently, a self-starter who is flexible and adaptable to meet the ever-changing needs of our customers and business, while working through ambiguity.

What are some preferred/nice to have skills the manager is looking for?
• Advanced knowledge of Microsoft Office 365 application tools (specifically Excel, PowerPoint, Word)
• Experience with reporting and data visualization tools
• Prior public safety experience
• Understanding of CCTV systems
• Alarm monitoring experience
• Intermediate Data Analytics