Front Desk Agent PM/Overnight Part-time 18.90/hr Job at Sun Hill Properties Inc.

JOB OVERVIEW:

Check guests in and out of rooms, direct calls, answer all guests’ questions and concerns in a remarkably effervescent manner. You must be personable and have outstanding interpersonal communication skills.

DUTIES AND RESPONSIBILITIES:

• Communicates clearly and effectively.
• Responds calmly and efficiently in stressful situations.
• Has ability to remember names and faces in order to make guests feel particularly welcome.
• Possesses excellent phone etiquette.

• Resolve customer complaints and problems calmly and effectively

• Describes details of services and amenities to visitors.

• Collect payment for room charges and other fees
• Be informed and up-to-date on all types of room accommodation and availability
• Inform guests of hotel amenities and offerings

• Verify customers’ credit and establish how the customer will pay for the accommodation.
• Run high balance report along with all other necessary reports.
• Keep an inventory of rooms reservations
• Check group resume board and familiarize yourself with any incoming groups.
• Run in house batch
• Check trace report and share pertinent info with team and shift supervisors.
• Prepare and monitor Digital check ins and digital keys.
• Clear up due out report
• Follow break schedule accordingly and be aware of avoiding meal penalties.
• Regularly tidy up and restock as needed throughout shift.

Qualifications and Requirements:

High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in Front Desk, Customer Service, and /or Hospitality is preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items
• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.
  

Essential:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized daily.
  Basic math skills are used very frequently.
• Problem solving and resolution skills are a huge plus.
• Must be available to work all shifts ie, days, nights, weekends, and holidays.
• Some previous cash handling background preferred