Otsuka Pharmaceutical Co., Ltd
Associate Director, Omnichannel Program Management (Hybrid)
Otsuka Pharmaceutical Co., Ltd, Trenton, New Jersey, United States,
Associate Director, Omnichannel Program Management (Hybrid)
Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, focusing on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. The Omnichannel Center of Excellence is dedicated to driving innovation, building and delivering capabilities that enhance Otsuka's opportunity to make an impact in the lives of those we serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for disease education and awareness of management options, and our unwavering commitment to supporting access to treatment. As an Associate Director, Omnichannel Program Management, you will be a champion of Otsuka’s culture and values, leading and driving the successful planning, execution, and optimization of omnichannel initiatives. This role requires a dynamic individual who can work cross-functionally to integrate workflows across various digital and field teams, ensuring alignment with business goals. You will work closely with cross-functional operations teams, project managers, and IT to ensure delivery across the matrix team, reporting to the Executive Director, Omnichannel Center of Excellence. This position is based in Princeton, New Jersey. Otsuka maintains a hybrid work policy. Job Description: Omnichannel Enterprise Project Management:
Manage key enterprise omnichannel projects from inception to completion, ensuring on-time delivery, scope adherence, and performance optimization. Resource Oversight:
Ensure that cross-functional resources are used efficiently and are available to complete tasks. Cross-functional Collaboration:
Work closely with omnichannel customer engagement, business, operations, external vendor partners, and OIT teams to ensure alignment with Otsuka's strategic goals and smooth execution of programs. Technology Integration:
Collaborate with technical teams to ensure smooth integration of technology platforms (orchestration engine, CDP, CRM, etc.) and consistency across all channels. Establishing PM Standards:
Establish and maintain project management standards, processes, and best practices. Customer Experience:
Champion customer-centric approaches by integrating customer feedback and insights into the omnichannel processes to improve user experience. Budget Management:
Oversee budgeting and resource allocation for enterprise omnichannel initiatives, ensuring projects stay within scope and budget. Communication Progress:
Communicate to the omnichannel leadership team regarding progress, including escalations, risks, and process improvement recommendations. Vendor Management:
Develop strong relationships with key external vendor partners and service providers to ensure timely and effective delivery of services and solutions. Training & Development:
Provide leadership, mentoring, and training to other cross-functional project management teams on omnichannel project management best practices and strategies. Minimum Qualifications: Bachelor's Degree / Advanced Degree - Scaled Agile Certification; PMP certification. Minimum 5+ years of experience in program management for omnichannel, digital marketing, IT, and/or a related field initiative. Experience serving as a Scrum Master within an agile delivery team & planning associated with operational or technical delivery. Experience managing Email Delivery and Automation, Website Assembly, and/or Digital Media optimization. Strong experience with DevOps project management tools (JIRA/Azure/ServiceNow). Experience overseeing delivery of multi- or omnichannel marketing customer experiences. Experience in pharmaceutical, B2B, or a customer-focused highly regulated industry. Preferred Knowledge, Skills, and Abilities: Problem-solving and pragmatic skills. Exceptional project management skills with a proven ability to lead cross-functional teams. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. Ability to manage multiple projects in a fast-paced environment with attention to detail and accuracy. Proficiency in tools such as Google Analytics, Salesforce, Adobe Experience Cloud, or similar platforms. Knowledge of pharmaceutical legal, regulatory, and medical processes. Our Benefits: Comprehensive medical, dental, vision, and prescription drug coverage. Company provided Basic Life, AD&D, Short-term and Long-term Disability insurance. Tuition reimbursement. 401(k) match. PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Competencies: Accountability for Results:
Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving:
Make decisions considering the long-term impact on customers, patients, employees, and the business. Patient & Customer Centricity:
Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication:
Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration:
Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development:
Play an active role in professional development as a business imperative. Come discover more about Otsuka and our benefit offerings at
https://www.otsuka-us.com/careers-join-otsuka .
#J-18808-Ljbffr
Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, focusing on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health. The Omnichannel Center of Excellence is dedicated to driving innovation, building and delivering capabilities that enhance Otsuka's opportunity to make an impact in the lives of those we serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for disease education and awareness of management options, and our unwavering commitment to supporting access to treatment. As an Associate Director, Omnichannel Program Management, you will be a champion of Otsuka’s culture and values, leading and driving the successful planning, execution, and optimization of omnichannel initiatives. This role requires a dynamic individual who can work cross-functionally to integrate workflows across various digital and field teams, ensuring alignment with business goals. You will work closely with cross-functional operations teams, project managers, and IT to ensure delivery across the matrix team, reporting to the Executive Director, Omnichannel Center of Excellence. This position is based in Princeton, New Jersey. Otsuka maintains a hybrid work policy. Job Description: Omnichannel Enterprise Project Management:
Manage key enterprise omnichannel projects from inception to completion, ensuring on-time delivery, scope adherence, and performance optimization. Resource Oversight:
Ensure that cross-functional resources are used efficiently and are available to complete tasks. Cross-functional Collaboration:
Work closely with omnichannel customer engagement, business, operations, external vendor partners, and OIT teams to ensure alignment with Otsuka's strategic goals and smooth execution of programs. Technology Integration:
Collaborate with technical teams to ensure smooth integration of technology platforms (orchestration engine, CDP, CRM, etc.) and consistency across all channels. Establishing PM Standards:
Establish and maintain project management standards, processes, and best practices. Customer Experience:
Champion customer-centric approaches by integrating customer feedback and insights into the omnichannel processes to improve user experience. Budget Management:
Oversee budgeting and resource allocation for enterprise omnichannel initiatives, ensuring projects stay within scope and budget. Communication Progress:
Communicate to the omnichannel leadership team regarding progress, including escalations, risks, and process improvement recommendations. Vendor Management:
Develop strong relationships with key external vendor partners and service providers to ensure timely and effective delivery of services and solutions. Training & Development:
Provide leadership, mentoring, and training to other cross-functional project management teams on omnichannel project management best practices and strategies. Minimum Qualifications: Bachelor's Degree / Advanced Degree - Scaled Agile Certification; PMP certification. Minimum 5+ years of experience in program management for omnichannel, digital marketing, IT, and/or a related field initiative. Experience serving as a Scrum Master within an agile delivery team & planning associated with operational or technical delivery. Experience managing Email Delivery and Automation, Website Assembly, and/or Digital Media optimization. Strong experience with DevOps project management tools (JIRA/Azure/ServiceNow). Experience overseeing delivery of multi- or omnichannel marketing customer experiences. Experience in pharmaceutical, B2B, or a customer-focused highly regulated industry. Preferred Knowledge, Skills, and Abilities: Problem-solving and pragmatic skills. Exceptional project management skills with a proven ability to lead cross-functional teams. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. Ability to manage multiple projects in a fast-paced environment with attention to detail and accuracy. Proficiency in tools such as Google Analytics, Salesforce, Adobe Experience Cloud, or similar platforms. Knowledge of pharmaceutical legal, regulatory, and medical processes. Our Benefits: Comprehensive medical, dental, vision, and prescription drug coverage. Company provided Basic Life, AD&D, Short-term and Long-term Disability insurance. Tuition reimbursement. 401(k) match. PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Competencies: Accountability for Results:
Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving:
Make decisions considering the long-term impact on customers, patients, employees, and the business. Patient & Customer Centricity:
Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication:
Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration:
Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development:
Play an active role in professional development as a business imperative. Come discover more about Otsuka and our benefit offerings at
https://www.otsuka-us.com/careers-join-otsuka .
#J-18808-Ljbffr