Product Cancellation Clerk Job at Nissan of Fort Myers in Fort Myers

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer: 

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities

• Process Cancellation requests from Customers and Banks – which includes the following:

• Log all incoming requests in Excel
• Log all incoming Phone Calls for follow-up

• Cancel products on Vendor websites and/or by email

• Track progress of all cancellations

• Verify Customer and Lien information

• Process Refund Checks to Banks and Customers
• Post Journal Entries as needed

• Provide Excellent Customer Service  to Banks, Customers and Internal Managers

• Provide Status Reports as instructed by Manager

Qualifications

• High School Diploma or equivalent

• Automotive experience preferred, but not required

• Highly organized and eagerness to learn

• Willingness to take initiative

• Computer literacy, quality writing and grammar skills

• Ability to handle multiple tasks easily

• Ability to provide quality customer service

• Work with all levels of employee

• Valid driver’s license

• Provide Excellent Customer Service  to Banks, Customers and Internal Managers

• Provide Status Reports as instructed by Manager

Qualifications

• High School Diploma or equivalent

• Automotive experience preferred, but not required

• Highly organized and eagerness to learn

• Willingness to take initiative

• Computer literacy, quality writing and grammar skills

• Ability to handle multiple tasks easily

• Ability to provide quality customer service

• Work with all levels of employee

• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.