Manufacturing IT Systems Support Job at Robert Half in New Brunswick

Responsibilities:

1. Manufacturing IT Systems Support

• Assist with the implementation and maintenance of IT solutions for manufacturing shop-floor operations.
• Provide comprehensive support for manufacturing systems and desktop computing environments.
• Collaborate with departments including Supply Chain, Warehousing, Facilities, Engineering, QA, and QM to document user requirements and support system improvements.
• Contribute to new system selection, implementation, and the design of business processes (e.g., e-logbooks, electronic batch record management, and electronic inventory systems).
• Develop and document functional and technical aspects of system integrations.

2. System Maintenance and Compliance

• Manage the lifecycle of assigned manufacturing IT systems.
• Maintain system documentation and ensure compliance with regulatory standards (e.g., GxP).
• Support incident resolution using Lean methodology and continuously improve system usage.

3. Serialization Systems

• Provide support for track-and-trace serialization systems, packaging, and labeling compliance.
• Assist with technical operations of serialization platforms (e.g., ACG/Systech, RfXcel).
• Enable new partner and product setups within serialization systems.

4. Desktop Support and Troubleshooting

• Address technical issues related to computer systems, software, phones, printers, and more.
• Resolve ServiceNow tickets through direct interaction or remote support.
• Install, modify, and repair hardware and software to minimize downtime.
• Provide training and create user documentation.
• Run diagnostics to optimize system performance.

5. Laboratory IT Support

• Address IT-related requests for laboratory environments.
• Support protocol execution for laboratory systems, ensuring compliance and efficiency.

6. General Responsibilities

• Adhere to confidentiality, company policies, and departmental procedures.
• Ensure all issues are logged, prioritized, tracked, and resolved appropriately.
• Contribute to overall system and process improvement initiatives.
• Perform other duties as assigned.

Qualifications:

• Education:
• High School Diploma or GED – Required
• Bachelor’s Degree in Information Technology or related field – Required
• Experience & Skills:
• 5+ years of IT experience with a focus on manufacturing or related industries
• Strong verbal and written communication skills
• Exceptional customer service skills with a high level of professionalism
• Availability to work additional hours as needed and respond to off-hours requests via a company-provided phone
• Proficiency in regulatory compliance, including:
• 21 CFR Part 11, Data Integrity, cGMP, and cGDP (Intermediate)
• Good Practices compliance for regulated industries such as pharmaceuticals
• Familiarity with systems like electronic logbooks, batch record management, and inventory management systems
• Knowledge of serialization technologies for pharmaceutical packaging and distribution
• Experience with service management tools (e.g., ServiceNow) and IT system support/maintenance
• Strong understanding of hardware and software systems