Floor Coverings International is hiring: Office Manager - No Experience Required

Floor Coverings International is the #1 mobile flooring company in North America. With over 150 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average of 4.7 star rating.

An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts and keep accurate company financials.

Job Details & Perks:

* No experience required

* Paid training provided

* Full-time

* Annual company convention in Cabo, Mexico

* Company car for work appointments (insurance and gas covered by company)

Key Responsibilities:

Marketing & Customer Relations

* Promptly and properly schedule all leads to appointments for sales team.

* Follow up on open proposals as needed.

* Support and participate in home shows.

* Support local marketing efforts as needed.

* Keep show room and office organized and presentable.

* Assist in development, management & delivery of local marketing tactics.

* Resolve customer conflicts.

Financials

* Accurately update QuickBooks daily for all income and expenses.

* Complete job costing reports within 24 hours of completing an installation.

* Track, prepare and manage timely payment of business related expense.

Production

* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

* Order all product needed for jobs accurately and follow up on delivery.

* Schedule the job to meet the schedule of customer and installers.

* Communicate with installers and customer on start dates and times.

* Update the customer with ongoing details of installation and job progress.

* Discuss and obtain written permission for any changes in contracted work.

* Confirm scope of work and compensation with installers prior to start of job.

* Update InspireNet daily with status of job and upcoming schedule.

Continuous Improvement

* Attend weekly meeting with Franchise Owner at scheduled time.

* Submit GS&R Prep form weekly via email.

* Work weekly and monthly to meet goals.

* Be available to attend training seminars at owner's discretion.

* Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

* Strong communication skills, particularly over the phone.

* Organized, detail oriented, and able to multi-task.

* Experienced in bookkeeping using QuickBooks is a plus.

* Able to work independently without supervision.