Desktop Technician

Technical Skills: Responsibility for the implementation, integration, configuration, development, and support of all stages of the SD-WAN process. Updating ticket on IT service management tool with proper work notes. 5 days onsite work from office. Roles and Responsibility: Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. Remote support & troubleshooting of end user issues. Windows OS, MacBook support Zscaler troubleshooting.