City of Azusa, CA
Information Technology Analyst
City of Azusa, CA, Azusa, California, United States, 91702
Salary :
$5,925.42 - $7,202.38 Monthly
Location :
City of Azusa, CA
Job Type:
Full-Time
Job Number:
24-44
Department:
Information Technology
Opening Date:
11/19/2024
Closing Date:
12/3/2024 5:30 PM Pacific
Max Number of Applicants:
150
Definition
The IT Department is now hiring!
SALARY AND BENEFIT INFORMATION
$34.19 - $41.55 Hourly $5,925.42 - $7,202.38 Monthly
$71,105.04 - $86,428.56 Annually
Benefits affiliated with ACEA include a $1,700 - Monthly Flexible Benefits Plan Contribution for Medical Benefits, Bilingual Incentive Pay, City Paid Deferred Compensation, a generous Tuition Reimbursement Program, & so much more!
DEADLINE TO APPLY:
Online applications will be accepted beginning
Tuesday
, November 19 , 2024, through Tuesday, December 03, 2024.
Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice on the day the department's needs have been met. The eligibility list established from this recruitment may be used to fill future vacancies as they occur.
DEFINITION:
Under administrative direction, performs a variety of responsible professional, administrative, analytical, and technical duties related to performing installation, maintenance, and operation of Information Technology hardware, software, and network communications services, including telephone systems.
Essential Functions
CLASS CHARACTERISTICS:
The Information Technology Analyst is an expert-level and/or front-line support technician who directs and performs complex installation of hardware and software. The incumbent requires specialized technical and functional expertise. The IT Analyst possesses and utilizes more advanced technical skills than other IT Technicians or similar-level positions. Incumbent exercises independence and authority over assignments.
ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:
Delivers Helpdesk support by telephone, face-to-face, and online support. Involves assistance to users who are connected to in-house networks such as local area networks, distributed mainframe systems, and to the Internet. Provide end-user with initial training in computer and network facilities and applications ensuring users' efficient and effective utilization of applications and equipment. Reviews, analyzes, and resolves complex problems with central and distributed computer, network, and telephony services. Diagnoses, repairs, and adjusts computer hardware, software, network systems, personal digital assistants (PDA), and wireless services. Creates, adapts, and customizes existing programs and operating systems to meet end-users' requirements. Initiates and maintains desktop security through operating system service packs, anti-virus services, and ongoing upgrades and improvements to end-user computer systems. Evaluates, tests, and maintains vendor supplied software packages. Installs updates, determines compatibility with existing system, ease of use, and if software meets end-user needs. Evaluates workload and capacity of desktop computer infrastructure to determine feasibility of expanding or enhancing computer operations. Establishes work priorities, and evaluates cost and time requirements. Undertakes various housekeeping and reporting functions for the area of responsibility, including hardware and software inventory, data center maintenance, installation site-surveys, software testing, and monitoring of network resources. These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Qualification Guidelines
QUALIFICATIONS
Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for successful job performance. Example combinations include: associate's degree in Computer Science, Computer Engineering or very closely related field, industry-recognized Certifications in current network infrastructure, and three (3) years of related work experience.
Knowledge, Skills and Abilities
Knowledge
Principals and practices regarding central and distributed computer networks, communications, and telephony services provided to city departments. Diagnostic and troubleshooting techniques. Expert skill in installing, repairing, and maintaining computer and/or communications hardware and software. Strong aptitude in developing, evaluating, and interpreting narrative and technical reports, correspondence, contracts, work orders, training materials, and other necessary materials for assigned functions. Maintaining and establishing working relationships, communicate effectively both orally and in writing with vendors, consultants, staff, and city officials. Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department. Ability
Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department. Execute work goals and department projects per department management. Assign and coordinate work projects, such as planning and configuring new hardware or software. Conduct research and perform multiple duties simultaneously. Exercise judgment, decisiveness and creativity required in situations involving the direction, control, and planning. Independently problem-solve and take initiative. Train users in complex topics, making presentations to an internal audience, and interacting positively with upper management. Maintain technical competency through career-long learning. Sustains proficiency through industry-recognized certifications, studies technical journals or manuals related to current computer and network infrastructure. Attend vendor seminars via Internet or in-person to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware configurations. Respond to problem situations in an effective and tactful manner. Attend meetings, events and/or be on-call for routine systems maintenance. Perform other related duties as required. Special Requirements/Physical, Mental, Environmental Conditions
MARGINAL FUNCTIONS
These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.
Special Requirements
Possession of and ability to maintain a valid Class C California driver's license and a satisfactory driving record.
Ability to lift and carry 40 lb. weights such as computer equipment.
Position may require on-call status during non-office hours for routine system maintenance and/or emergencies. Environmental Conditions
Work is performed primarily in a standard office setting
incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions
Primary functions require sufficient physical ability and mobility to work in an office setting.
Stand or sit for prolonged periods of time.
Occasionally stoop, bend, kneel, crouch, reach, and twist.
Lift and carry 40 lbs, push, and/or pull light to moderate amounts of weight.
Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Verbally communicate to exchange information.
RECRUITMENT PROCESS: All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.
Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.
Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.
As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the , examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview. The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!
The City of Azusa offers a wide-variety of Benefits, including:
4/10 work schedule Annual Cost of Living increases thru June 30, 2028 CalPERS Retirement City-Paid Deferred Compensation Health Reimbursement Account contribution Bi-lingual Pay Longevity Premium $1,700 monthly Flexible Benefit/Medical Contribution (with cash-in-lieu for opt-out option)
A variety of options for Medical, Dental, and Vision insurance along with supplemental insurance, such as Flexible Spending/Dependent Care Accounts, Critical Illness, Accident Only, and many more.
Life Insurance Short-Term and Long-Term Disability Insurance Tuition Reimbursement at 100% of Cal State rate 11 City-paid Holidays and generous Sick, Vacation, Flexible Holiday, Administrative, and Bereavement Leaves For details on the Azusa City Employees Association (ACEA) benefits, please visit
MOU Term: July 1, 2024 through June 30, 2028
Please be advised that ACEA has recently come to an agreement with the City for MOU years 2024-2028. Once the MOU has been signed by all parties it will be uploaded on the City's website at In the meantime, you can reference the City Council staff report for a draft of the updated MOU here:
01
Do you have a current and valid California Class C Driver's License?
Yes No I have a current and valid license from another state.
02
Please select the highest level of education you have:
Masters Degree of higher Bachelors Degree Associates Degree Some College or Certificate(s) High School Diploma or equivalent I do not education equivalent to the 12th grade
03
Please select the field in which you were awarded your degree:
Computer Science Computer Engineering Other field I do not have a degree
04
If you selected "other field" for your degree, please indicate the field below:
05
Please list any PC, network or computer certifications you have. If you do not have any type N/A.
06
Please select your years of experience directly related to the installation, maintenance and operation of Information Technology hardware, software and network communications services including telephone systems.
3 or more years of experience 2-3 Years of experience 1-2 Years of experience Less than 1 year of experience I do not have experience in this area
07
This position may be required to work on call and must be available to respond in the event of an emergency. Are you available to work on call?
Yes No
08
Do you have experience in website content management?
Yes No
09
If you selected 'Yes' for questions 10, then thoroughly describe your experience.
10
A resume must be submitted along with your online application in order to be considered. Applications without a resume will be automatically disqualified from the recruitment process.
I acknowledge that I must attach a current resume. If no resume is attached, I will be disqualified form this recruitment process.
Required Question
$5,925.42 - $7,202.38 Monthly
Location :
City of Azusa, CA
Job Type:
Full-Time
Job Number:
24-44
Department:
Information Technology
Opening Date:
11/19/2024
Closing Date:
12/3/2024 5:30 PM Pacific
Max Number of Applicants:
150
Definition
The IT Department is now hiring!
SALARY AND BENEFIT INFORMATION
$34.19 - $41.55 Hourly $5,925.42 - $7,202.38 Monthly
$71,105.04 - $86,428.56 Annually
Benefits affiliated with ACEA include a $1,700 - Monthly Flexible Benefits Plan Contribution for Medical Benefits, Bilingual Incentive Pay, City Paid Deferred Compensation, a generous Tuition Reimbursement Program, & so much more!
DEADLINE TO APPLY:
Online applications will be accepted beginning
Tuesday
, November 19 , 2024, through Tuesday, December 03, 2024.
Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice on the day the department's needs have been met. The eligibility list established from this recruitment may be used to fill future vacancies as they occur.
DEFINITION:
Under administrative direction, performs a variety of responsible professional, administrative, analytical, and technical duties related to performing installation, maintenance, and operation of Information Technology hardware, software, and network communications services, including telephone systems.
Essential Functions
CLASS CHARACTERISTICS:
The Information Technology Analyst is an expert-level and/or front-line support technician who directs and performs complex installation of hardware and software. The incumbent requires specialized technical and functional expertise. The IT Analyst possesses and utilizes more advanced technical skills than other IT Technicians or similar-level positions. Incumbent exercises independence and authority over assignments.
ESSENTIAL FUNCTIONS: Duties may include, but are not limited to the following:
Delivers Helpdesk support by telephone, face-to-face, and online support. Involves assistance to users who are connected to in-house networks such as local area networks, distributed mainframe systems, and to the Internet. Provide end-user with initial training in computer and network facilities and applications ensuring users' efficient and effective utilization of applications and equipment. Reviews, analyzes, and resolves complex problems with central and distributed computer, network, and telephony services. Diagnoses, repairs, and adjusts computer hardware, software, network systems, personal digital assistants (PDA), and wireless services. Creates, adapts, and customizes existing programs and operating systems to meet end-users' requirements. Initiates and maintains desktop security through operating system service packs, anti-virus services, and ongoing upgrades and improvements to end-user computer systems. Evaluates, tests, and maintains vendor supplied software packages. Installs updates, determines compatibility with existing system, ease of use, and if software meets end-user needs. Evaluates workload and capacity of desktop computer infrastructure to determine feasibility of expanding or enhancing computer operations. Establishes work priorities, and evaluates cost and time requirements. Undertakes various housekeeping and reporting functions for the area of responsibility, including hardware and software inventory, data center maintenance, installation site-surveys, software testing, and monitoring of network resources. These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability. Qualification Guidelines
QUALIFICATIONS
Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for successful job performance. Example combinations include: associate's degree in Computer Science, Computer Engineering or very closely related field, industry-recognized Certifications in current network infrastructure, and three (3) years of related work experience.
Knowledge, Skills and Abilities
Knowledge
Principals and practices regarding central and distributed computer networks, communications, and telephony services provided to city departments. Diagnostic and troubleshooting techniques. Expert skill in installing, repairing, and maintaining computer and/or communications hardware and software. Strong aptitude in developing, evaluating, and interpreting narrative and technical reports, correspondence, contracts, work orders, training materials, and other necessary materials for assigned functions. Maintaining and establishing working relationships, communicate effectively both orally and in writing with vendors, consultants, staff, and city officials. Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department. Ability
Ability to direct technical personnel, delegate responsibilities, and mediate issues to the benefit of the department. Execute work goals and department projects per department management. Assign and coordinate work projects, such as planning and configuring new hardware or software. Conduct research and perform multiple duties simultaneously. Exercise judgment, decisiveness and creativity required in situations involving the direction, control, and planning. Independently problem-solve and take initiative. Train users in complex topics, making presentations to an internal audience, and interacting positively with upper management. Maintain technical competency through career-long learning. Sustains proficiency through industry-recognized certifications, studies technical journals or manuals related to current computer and network infrastructure. Attend vendor seminars via Internet or in-person to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware configurations. Respond to problem situations in an effective and tactful manner. Attend meetings, events and/or be on-call for routine systems maintenance. Perform other related duties as required. Special Requirements/Physical, Mental, Environmental Conditions
MARGINAL FUNCTIONS
These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.
Special Requirements
Possession of and ability to maintain a valid Class C California driver's license and a satisfactory driving record.
Ability to lift and carry 40 lb. weights such as computer equipment.
Position may require on-call status during non-office hours for routine system maintenance and/or emergencies. Environmental Conditions
Work is performed primarily in a standard office setting
incumbents may be required to work extended hours including evenings and weekends from time-to-time. Physical Conditions
Primary functions require sufficient physical ability and mobility to work in an office setting.
Stand or sit for prolonged periods of time.
Occasionally stoop, bend, kneel, crouch, reach, and twist.
Lift and carry 40 lbs, push, and/or pull light to moderate amounts of weight.
Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Verbally communicate to exchange information.
RECRUITMENT PROCESS: All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.
Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.
Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.
As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the , examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview. The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!
The City of Azusa offers a wide-variety of Benefits, including:
4/10 work schedule Annual Cost of Living increases thru June 30, 2028 CalPERS Retirement City-Paid Deferred Compensation Health Reimbursement Account contribution Bi-lingual Pay Longevity Premium $1,700 monthly Flexible Benefit/Medical Contribution (with cash-in-lieu for opt-out option)
A variety of options for Medical, Dental, and Vision insurance along with supplemental insurance, such as Flexible Spending/Dependent Care Accounts, Critical Illness, Accident Only, and many more.
Life Insurance Short-Term and Long-Term Disability Insurance Tuition Reimbursement at 100% of Cal State rate 11 City-paid Holidays and generous Sick, Vacation, Flexible Holiday, Administrative, and Bereavement Leaves For details on the Azusa City Employees Association (ACEA) benefits, please visit
MOU Term: July 1, 2024 through June 30, 2028
Please be advised that ACEA has recently come to an agreement with the City for MOU years 2024-2028. Once the MOU has been signed by all parties it will be uploaded on the City's website at In the meantime, you can reference the City Council staff report for a draft of the updated MOU here:
01
Do you have a current and valid California Class C Driver's License?
Yes No I have a current and valid license from another state.
02
Please select the highest level of education you have:
Masters Degree of higher Bachelors Degree Associates Degree Some College or Certificate(s) High School Diploma or equivalent I do not education equivalent to the 12th grade
03
Please select the field in which you were awarded your degree:
Computer Science Computer Engineering Other field I do not have a degree
04
If you selected "other field" for your degree, please indicate the field below:
05
Please list any PC, network or computer certifications you have. If you do not have any type N/A.
06
Please select your years of experience directly related to the installation, maintenance and operation of Information Technology hardware, software and network communications services including telephone systems.
3 or more years of experience 2-3 Years of experience 1-2 Years of experience Less than 1 year of experience I do not have experience in this area
07
This position may be required to work on call and must be available to respond in the event of an emergency. Are you available to work on call?
Yes No
08
Do you have experience in website content management?
Yes No
09
If you selected 'Yes' for questions 10, then thoroughly describe your experience.
10
A resume must be submitted along with your online application in order to be considered. Applications without a resume will be automatically disqualified from the recruitment process.
I acknowledge that I must attach a current resume. If no resume is attached, I will be disqualified form this recruitment process.
Required Question