Insight Global
Senior Salesforce Business Analyst (IC3) INTL India e0e99e2b
Insight Global, San Francisco, California, United States, 94199
We are looking for an individual who is passionate about Salesforce and has a great track record of success in helping to drive business objectives. The ideal candidate will have a deep understanding of Salesforce and its potential to enhance operational efficiency and improve user experience.
Additionally, this role will work closely with product owners, software developers, and business stakeholders to help drive business objectives, troubleshoot and solve complex problems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Must Haves: * 6+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery * 5+ years of experience as a business analyst providing technical support for Salesforce CRM * Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud * Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst** * Experience leveraging Salesforce to empower sales and operational excellence * Experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role * Demonstrated analytical skills breaking down system and process problems and ability to partner with business uon recommend solutions * Experience conducting and leading business requirement gathering sessions, decomposing abstract ideas into details, and identifying and communicating risks * Demonstrated experience in working within an Agile team in a fast paced, technically challenging environment * Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills
Nice to Have Skills & Experience
Office Locations (either), must go in once a week: SBC Baner 91 Springboard, Sadanand Business Centre (SBC), Pashan Highway Side Rd, Baner, Pune, Maharashtra 411045 IN
Yerwada 91Springboard, Sky Loft, Creaticity Opposite Golf Course, Off Airport R Yerawada, Pune, Maharashtra 411006 IN
Additional Notes: * Needs to be technical/hands-on with Salesforce. They will be completing tickets. * Both Salesforce SalesCloud and ServiceCloud is ideal, just SalesCloud is ok. * If they don't have Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst, that's ok but it's a good screening question. Most important is that they have been a Business Analyst recently. * Need to have experience mentoring others/informal leadership experience since they will be the most senior BA on their team. * Must have worked heavily with US-based companies.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Must Haves: * 6+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery * 5+ years of experience as a business analyst providing technical support for Salesforce CRM * Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud * Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst** * Experience leveraging Salesforce to empower sales and operational excellence * Experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role * Demonstrated analytical skills breaking down system and process problems and ability to partner with business uon recommend solutions * Experience conducting and leading business requirement gathering sessions, decomposing abstract ideas into details, and identifying and communicating risks * Demonstrated experience in working within an Agile team in a fast paced, technically challenging environment * Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills
Nice to Have Skills & Experience
Office Locations (either), must go in once a week: SBC Baner 91 Springboard, Sadanand Business Centre (SBC), Pashan Highway Side Rd, Baner, Pune, Maharashtra 411045 IN
Yerwada 91Springboard, Sky Loft, Creaticity Opposite Golf Course, Off Airport R Yerawada, Pune, Maharashtra 411006 IN
Additional Notes: * Needs to be technical/hands-on with Salesforce. They will be completing tickets. * Both Salesforce SalesCloud and ServiceCloud is ideal, just SalesCloud is ok. * If they don't have Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst, that's ok but it's a good screening question. Most important is that they have been a Business Analyst recently. * Need to have experience mentoring others/informal leadership experience since they will be the most senior BA on their team. * Must have worked heavily with US-based companies.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.