E-Service Specialist

Job Description IMPORTANT NOTE: CANDIDATES WITH A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE. The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agencys management of the Citys cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public. DOF's Commercial Motor Vehicle Tax (CMVT) Unit is responsible for providing customer service for Medallion and Non-Medallion respondents that meet the necessary requirements. The CMVT unit is currently seeking a highly motivated, highly organized, and detailed oriented individual. Specific duties for this position include the following: - Assist respondents via E-mail, web message, phone, walk-ins. - Manage customer accounts by adding, removing plates from accounts. - Handling / processing CMVT payments and refund requests. - Resolve complex problem cases related to the CMVT. - Work on CMVT tasks thru BTS system. - Assist with coordinating the annual CMVT Bulk Filer process. - Assist with preparation for the annual renewal process for Commercial Motor Vehicle Tax (CMVT). - Process other Business Tax forms and requests. - Assist with ad hoc request as required by the unit director. - Communicate with various large Corporations regarding their fleet of vehicle for CMVT. - Serve as one of the unit's alternate BTS testers. - Research and issue TLC Commercial Motor Vehicle Tax Clearance Letters. - Communicate with various internal units within DOF. - E-service Specialist. - Process Bulk File Process for the commercial motor vehicle tax. - Assist DOF Collections and Sheriff Department. Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.