Hernando County, FL
Project Implementation Analyst
Hernando County, FL, Brooksville, Florida, us, 34605
Salary:
$61,885.62 - $82,397.40 Annually
Location :
Brooksville, FL
Job Type:
Full-Time
Job Number:
000000009
Department:
Hernando County Clerk and Comptroller
Division:
Information Technology
Opening Date:
11/07/2024
Closing Date:
12/6/2024 5:00 PM Eastern
Max Number of Applicants:
40
JOB SUMMARY
Provide acceptable and timely task completion in support of the project management team to improve the efficiency and success of project implementations. Responsible for, but not limited to, analysis, research, installation, configuration, testing, and troubleshooting applications and solutions. JOB DUTIES
Collaborate with the assigned project manager, technical support resources, analysts, vendors, and stakeholders to complete project tasks throughout the project life cycle. Provide regular updates to the assigned project manager, including the status of assigned tasks and any issues. Identify and communicate problems to the assigned project manager promptly. Actively participate and contribute during project-related meetings such as software demos, team meetings, brainstorming sessions, etc. Update project software and assigned tasks with detailed notes of changes and updates. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution. Communicate all pertinent information to the assigned project manager. Field incoming problem tickets from end users to resolve application and software issues. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Provide technical support during user acceptance testing and post-go live. Perform software testing and configuration as assigned. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Identify and learn appropriate software applications used and supported by the organization. Perform preventative maintenance on training machines, including installing service packs, patches, hotfixes, etc., in preparation for user acceptance testing. Regular attendance and punctuality.
OTHER JOB DUTIES: Perform other duties as assigned. EDUCATION, TRAINING & EXPERIENCE
Education: High School Diploma or equivalent.
Experience: Two years of experience in related field. Experience with troubleshooting and issue resolution techniques. Broad knowledge of project management, change management, and business analysis. Ability to develop and interpret technical documentation for training and end-user procedures. Knowledge of trends in technology relating to software applications.
An equivalent combination of education, experience and training may be substituted at the Clerk's discretion.
Licenses/Certificates: Project+ certification, or the ability to obtain the certification within the first six months of employment is required.
EQUIPMENT USED: Personal computer, calculator, copier, phone. ESSENTIAL SKILLS AND QUALIFICATIONS
Ability to absorb new ideas and concepts quickly. Strong analytical and problem-solving abilities. Ability to provide excellent customer service. Excellent written, oral, interpersonal, and presentational skills. Experience working in a team-oriented, collaborative environment. Ability to perform duties with minimum supervision. Skill in interacting with the public, co-workers and intra-county office personnel professionally, both in person and on the telephone. Ability to communicate effectively and professionally, orally and in writing. ESSENTIAL PHYSICAL SKILLS: Constant: Acceptable eyesight (with or without correction), acceptable hearing (with or without correction), ability to access, input and retrieve information from a personal computer, ability to sit for long periods of time.
Frequent: Ability to communicate orally to answer questions from the public, both in person and over the telephone.
WORKING CONDITIONS: Constant: Office environment, with constant public exposure. Work closely with others.
Frequent: Flexible hours, and occasional travel between locations are required.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
Benefits Include:
Employer contribution towards Health Insurance, Dental Insurance, Long-term Disability, Life Insurance, EAP CareATC Wellness Clinic Paid time off Paid holidays Employer contribution to the retirement account through the Florida Retirement System (FRS) Employer offers Short term Disability Additional group benefits available
01
Did you read the posted job description?
Yes No
02
Do you have a High School diploma or GED?
Yes No
03
When are you available to begin work?
04
Why do you want to leave your current employment?
05
What is your minimum salary expectation?
06
Explain how your previous jobs have prepared you for this position.
07
How many years of experience do you have providing computer technical support in a business environment?
0 years 1 - 3 years 4 + years
08
Do you have any experience working on a project management team?
Yes No
09
Do you have experience working on software implementation projects?
Yes No
10
Do you have any experience doing business analysis or process improvement?
Yes No
11
Do you have experience developing technical and end user documentation?
Yes No
Required Question
$61,885.62 - $82,397.40 Annually
Location :
Brooksville, FL
Job Type:
Full-Time
Job Number:
000000009
Department:
Hernando County Clerk and Comptroller
Division:
Information Technology
Opening Date:
11/07/2024
Closing Date:
12/6/2024 5:00 PM Eastern
Max Number of Applicants:
40
JOB SUMMARY
Provide acceptable and timely task completion in support of the project management team to improve the efficiency and success of project implementations. Responsible for, but not limited to, analysis, research, installation, configuration, testing, and troubleshooting applications and solutions. JOB DUTIES
Collaborate with the assigned project manager, technical support resources, analysts, vendors, and stakeholders to complete project tasks throughout the project life cycle. Provide regular updates to the assigned project manager, including the status of assigned tasks and any issues. Identify and communicate problems to the assigned project manager promptly. Actively participate and contribute during project-related meetings such as software demos, team meetings, brainstorming sessions, etc. Update project software and assigned tasks with detailed notes of changes and updates. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution. Communicate all pertinent information to the assigned project manager. Field incoming problem tickets from end users to resolve application and software issues. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Provide technical support during user acceptance testing and post-go live. Perform software testing and configuration as assigned. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Identify and learn appropriate software applications used and supported by the organization. Perform preventative maintenance on training machines, including installing service packs, patches, hotfixes, etc., in preparation for user acceptance testing. Regular attendance and punctuality.
OTHER JOB DUTIES: Perform other duties as assigned. EDUCATION, TRAINING & EXPERIENCE
Education: High School Diploma or equivalent.
Experience: Two years of experience in related field. Experience with troubleshooting and issue resolution techniques. Broad knowledge of project management, change management, and business analysis. Ability to develop and interpret technical documentation for training and end-user procedures. Knowledge of trends in technology relating to software applications.
An equivalent combination of education, experience and training may be substituted at the Clerk's discretion.
Licenses/Certificates: Project+ certification, or the ability to obtain the certification within the first six months of employment is required.
EQUIPMENT USED: Personal computer, calculator, copier, phone. ESSENTIAL SKILLS AND QUALIFICATIONS
Ability to absorb new ideas and concepts quickly. Strong analytical and problem-solving abilities. Ability to provide excellent customer service. Excellent written, oral, interpersonal, and presentational skills. Experience working in a team-oriented, collaborative environment. Ability to perform duties with minimum supervision. Skill in interacting with the public, co-workers and intra-county office personnel professionally, both in person and on the telephone. Ability to communicate effectively and professionally, orally and in writing. ESSENTIAL PHYSICAL SKILLS: Constant: Acceptable eyesight (with or without correction), acceptable hearing (with or without correction), ability to access, input and retrieve information from a personal computer, ability to sit for long periods of time.
Frequent: Ability to communicate orally to answer questions from the public, both in person and over the telephone.
WORKING CONDITIONS: Constant: Office environment, with constant public exposure. Work closely with others.
Frequent: Flexible hours, and occasional travel between locations are required.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
Benefits Include:
Employer contribution towards Health Insurance, Dental Insurance, Long-term Disability, Life Insurance, EAP CareATC Wellness Clinic Paid time off Paid holidays Employer contribution to the retirement account through the Florida Retirement System (FRS) Employer offers Short term Disability Additional group benefits available
01
Did you read the posted job description?
Yes No
02
Do you have a High School diploma or GED?
Yes No
03
When are you available to begin work?
04
Why do you want to leave your current employment?
05
What is your minimum salary expectation?
06
Explain how your previous jobs have prepared you for this position.
07
How many years of experience do you have providing computer technical support in a business environment?
0 years 1 - 3 years 4 + years
08
Do you have any experience working on a project management team?
Yes No
09
Do you have experience working on software implementation projects?
Yes No
10
Do you have any experience doing business analysis or process improvement?
Yes No
11
Do you have experience developing technical and end user documentation?
Yes No
Required Question