Apex Systems
Senior Desktop/Onsite Support Analyst
Apex Systems, Lake Mary, Florida, us, 32795
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
Position Details:
Position: IT Support Associate
Rate: up to $30.00/ hr
Location: Onsite 5x a week in Orlando, FL
Position Overview: We are seeking a Desktop Support Technician with 3-5 years of hands-on experience. This role involves interfacing with clients and customers, particularly those outside of IT and in the production field. While deep technical expertise is not mandatory, candidates must be sharp, quick learners, and able to perform at high expectations.
Key Responsibilities: Provide desktop support across nearly 50 locations within the US,Canada andMexico. Handle break/fix issues, software support, and remote access troubleshooting. Deploy software packages using SCCM (System Center Configuration Manager). Utilize Active Directory and Microsoft Teams for collaboration between lines of business and technical teams. Support a Dell and Microsoft environment, with some Mac support. Manage ticketing through ServiceNow; familiarity with Remedy is acceptable. Resolve issues within SLA timeframes (low, medium, high priority from 8am-5pm ET). Qualifications:
3-5 years of desktop support experience. Strong understanding of hardware and software troubleshooting. Experience with remote access support. Proficiency in ServiceNow, Microsoft products, Windows, Active Directory, and Jabra for phones. Good communication skills, team player, and ability to work independently. Experience with SCCM for software deployment and group policy management (nice to have). Bachelor's degreepreferred.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Position Details:
Position: IT Support Associate
Rate: up to $30.00/ hr
Location: Onsite 5x a week in Orlando, FL
Position Overview: We are seeking a Desktop Support Technician with 3-5 years of hands-on experience. This role involves interfacing with clients and customers, particularly those outside of IT and in the production field. While deep technical expertise is not mandatory, candidates must be sharp, quick learners, and able to perform at high expectations.
Key Responsibilities: Provide desktop support across nearly 50 locations within the US,Canada andMexico. Handle break/fix issues, software support, and remote access troubleshooting. Deploy software packages using SCCM (System Center Configuration Manager). Utilize Active Directory and Microsoft Teams for collaboration between lines of business and technical teams. Support a Dell and Microsoft environment, with some Mac support. Manage ticketing through ServiceNow; familiarity with Remedy is acceptable. Resolve issues within SLA timeframes (low, medium, high priority from 8am-5pm ET). Qualifications:
3-5 years of desktop support experience. Strong understanding of hardware and software troubleshooting. Experience with remote access support. Proficiency in ServiceNow, Microsoft products, Windows, Active Directory, and Jabra for phones. Good communication skills, team player, and ability to work independently. Experience with SCCM for software deployment and group policy management (nice to have). Bachelor's degreepreferred.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.