Catalyst Kids
IT Technician
Catalyst Kids, Sacramento, California, United States, 95828
The IT Technician supports the region in installing and maintaining PCs, hardware and software in the Regional Office and different centers in the areas, under the direction and guidance of the IT Director.
Essential Job Functions:
Install, support and maintain PC hardware including desktops, notebooks, monitors, printers, and audiovisual equipment Install, support and maintain PC applications in a Windows 7/10 Active Directory environment. Software includes Operating Systems, MS Office Install, support tablets, wireless network Maintain proper documentation, as required by the leadership of Corporate IT, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation May perform other duties as assigned Carry out special tasks at Management's direction Interact with users and staff at the technical level, as required Support of helpdesk for appropriate level requests Assist in IT Manager in planning IT budget needs Provide IT support to users within the office Education & Experience:
Education
AA preferred; Ideally in Information Technology Experience
Minimum 2-4 years of experience as a help desk or desktop support technician Other Qualifications:
Extensive application support experience with Windows XP, 7, 10 and Microsoft Office 2013/2016 Additional knowledge of Mac OS a plus but not required Strong PC and network troubleshooting skills Good communication and customer service skills Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory Hands-on software and hardware troubleshooting experience Experience with data management a plus Knowledge of applicable data privacy practices and laws desired Travel: Up to 50% Shift Type:
Full Time
Schedule:
Monday - Friday, 8:30am - 5pm
Compensation:
$21.41 - $32.11 hourly
What We Offer:
Medical, Dental, and Vision Benefits Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) employer paid coverage 401(k) Retirement plan and Employee Assistance Program (EAP) Personal Health Advocate Paid vacation, sick time, and holidays Commuter pre-tax benefit Discounted childcare Access to the Calm app Tickets at Work employee discounts
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Essential Job Functions:
Install, support and maintain PC hardware including desktops, notebooks, monitors, printers, and audiovisual equipment Install, support and maintain PC applications in a Windows 7/10 Active Directory environment. Software includes Operating Systems, MS Office Install, support tablets, wireless network Maintain proper documentation, as required by the leadership of Corporate IT, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation May perform other duties as assigned Carry out special tasks at Management's direction Interact with users and staff at the technical level, as required Support of helpdesk for appropriate level requests Assist in IT Manager in planning IT budget needs Provide IT support to users within the office Education & Experience:
Education
AA preferred; Ideally in Information Technology Experience
Minimum 2-4 years of experience as a help desk or desktop support technician Other Qualifications:
Extensive application support experience with Windows XP, 7, 10 and Microsoft Office 2013/2016 Additional knowledge of Mac OS a plus but not required Strong PC and network troubleshooting skills Good communication and customer service skills Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory Hands-on software and hardware troubleshooting experience Experience with data management a plus Knowledge of applicable data privacy practices and laws desired Travel: Up to 50% Shift Type:
Full Time
Schedule:
Monday - Friday, 8:30am - 5pm
Compensation:
$21.41 - $32.11 hourly
What We Offer:
Medical, Dental, and Vision Benefits Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) employer paid coverage 401(k) Retirement plan and Employee Assistance Program (EAP) Personal Health Advocate Paid vacation, sick time, and holidays Commuter pre-tax benefit Discounted childcare Access to the Calm app Tickets at Work employee discounts
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.