Escrow Branch Manager

JOB SUMMARY : Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff. PRIMARY RESPONSIBILITIES : Ensure daily branch operations are conducted in accordance with operations standards Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage Ensure quality customer service and monitor/respond to the companys customer service management system Review and respond to monthly quality and accounting audits Ensure proper handling of all funds and closings Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue Market the value of services to customers, realtors, and other lenders Collaborate as a team member in allocating and coordinating the workflow Maintain thorough and current knowledge of all federal, state, and local regulations, as well as internal policies and procedures Stay informed about competitors products, services, and costs Promote branch participation in division/community events and align with company values and culture Ensure that all security procedures are followed, the branch is operationally sound, and satisfactory audits are achieved Identify and mitigate operational risks, ensuring ongoing compliance with procedures Other duties as assigned MANAGEMENT RESPONSIBILITIES: COACHING & FEEDBACK : For Direct Reports: Ensure appropriate staffing to meet department needs Utilize recruiting and selection tools/processes to build organizational talent Delegate work based on employees abilities and skills Evaluate employee performance and plan compensation actions accordingly Provide developmental opportunities through internal and external training Offer continuous coaching on functional, leadership, technical skills, and behaviors Maintain staff schedules for adequate coverage at all times Facilitate regular employee meetings to discuss goals, company information, and operational issues Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems, and transactions REQUIRED EDUCATION : High School Diploma or equivalent required; college degree preferred Notary Public required Escrow Officer license required REQUIRED EXPERIENCE : Minimum 3-5 years of escrow operations experience At least 2 years in a supervisory role Specialized in RESPA with an understanding of underwriting guidelines Knowledge of title and settlement rules and regulations Strong communication, presentation, and organizational skills Ability to work effectively in a multi-location team environment Ability to prioritize conflicting demands and meet department needs with available resources Proficient in Microsoft Windows, Outlook, Excel, OneNote; experience with SoftPro is a plus Loyal: Shows firm and constant support to a cause Team Player: Works well as part of a group Functional Expert: Recognized as a thought leader in the field Self-Starter: Motivated to act without outside assistance Goal-Oriented: Driven by the successful completion of objectives Ability to resolve complex problems and execute complex transactions as needed