Business System Analyst, QTC

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes Next Billion Dollar Startups, Forbes Cloud 100, the Inc. 5000, and Fast Companys Worlds Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! What you will do: Work with Podiums business partners to identify, define, and clarify the scope of problems/issues in terms of system requirements and processes Understand key financial and billing operational processes and be comfortable strategizing with our department stakeholders on the best technical solutions Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions with our business team members Evaluate the design of existing business processes & systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership. Understand and articulate data requirements and data quality standards related to business application projects Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches Solve complex problems and develop innovative solutions related to the CPQ & Billing application suite (Salesforce CPQ, Salesforce Billing, Netsuite, Stripe, Avalara, Mulesoft, etc) while driving forward OOTB solutions and articulating the pros/cons of customizations Work with a dedicated team (Admin, Developer, Program Manager) to build a best-in-class Order to Cash flow across multiple systems What you should have: You are highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity. Deep analytical capabilities with experience writing queries (SQL) and using data visualization tools, including Sigma, Tableau, etc. Billing automation experience Familiarity core accounting concepts and best practices for SaaS Pricing, packaging, and quoting experience Minimum of 2 years experience in Salesforce.com Minimum of 2 years experience in business process and/or requirements gathering Experience working in complex, enterprise, global Salesforce implementations Experience working in a business process team and coordinating process efforts across multiple levels of the organization Ability to perform efficiently within a high-pressure, fast-paced environment. Enterprise business solutioning experience for large corporations Technical implementation consulting experience is a plus BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan with competitive company matching Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.