cyberThink
Senior Business Systems Analyst - Hybrid
cyberThink, Mechanicsville, Virginia, United States, 23116
Job Description:
As a Senior Business Systems Analyst, you will serve as the primary administrator for Atlassian JIRA, BOX.com, and future SaaS/COTS applications. This role involves product configuration, enhancement prioritization, requirements gathering, and vendor issue escalation. The ideal candidate is a self-starter with strong analytical and troubleshooting skills, capable of managing multiple priorities and collaborating across diverse business and IT teams.
Key Responsibilities:
Administer and configure Atlassian JIRA, BOX.com, and future SaaS/COTS products. Partner with stakeholders to identify, prioritize, and implement configuration enhancements. Troubleshoot and resolve configuration issues, escalating to vendors as needed. Evaluate product upgrades and assess impacts on systems and business processes. Elicit, document, and write requirements for enhancements to supported products. Create and maintain detailed business, system documentation, and data mappings. Act as an escalation point for IT production support on supported applications. Develop and maintain operational support plans, standards, and governance. Collaborate on Release and Change Management efforts, ensuring compliance with processes. Mentor and train backup resources and perform cross-functional support as needed.
Required Skills, Experiences, Education, and Competencies:
Experience as a Senior BSA or Applications Analyst administering cloud or on-prem COTS products. Proficiency with Atlassian JIRA (Jira Service Management, Atlassian Access). Strong problem-solving, technical troubleshooting, and critical thinking skills. Self-motivated, capable of independent work with minimal supervision. Ability to manage multiple assignments with varying complexity and priority. Excellent verbal and written communication skills, adaptable to technical and non-technical audiences. Expertise in facilitating meetings and requirements gathering sessions. Proficiency in writing actionable user stories with detailed acceptance criteria. Proficient in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio). Ability to create logical designs, process flows, and publish clear documentation.
Preferred Qualifications:
Previous experience as a JIRA Architect. Certified Atlassian Cloud Administrator. Familiarity with or administration of BOX.com.
The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
Key Responsibilities:
Administer and configure Atlassian JIRA, BOX.com, and future SaaS/COTS products. Partner with stakeholders to identify, prioritize, and implement configuration enhancements. Troubleshoot and resolve configuration issues, escalating to vendors as needed. Evaluate product upgrades and assess impacts on systems and business processes. Elicit, document, and write requirements for enhancements to supported products. Create and maintain detailed business, system documentation, and data mappings. Act as an escalation point for IT production support on supported applications. Develop and maintain operational support plans, standards, and governance. Collaborate on Release and Change Management efforts, ensuring compliance with processes. Mentor and train backup resources and perform cross-functional support as needed.
Required Skills, Experiences, Education, and Competencies:
Experience as a Senior BSA or Applications Analyst administering cloud or on-prem COTS products. Proficiency with Atlassian JIRA (Jira Service Management, Atlassian Access). Strong problem-solving, technical troubleshooting, and critical thinking skills. Self-motivated, capable of independent work with minimal supervision. Ability to manage multiple assignments with varying complexity and priority. Excellent verbal and written communication skills, adaptable to technical and non-technical audiences. Expertise in facilitating meetings and requirements gathering sessions. Proficiency in writing actionable user stories with detailed acceptance criteria. Proficient in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio). Ability to create logical designs, process flows, and publish clear documentation.
Preferred Qualifications:
Previous experience as a JIRA Architect. Certified Atlassian Cloud Administrator. Familiarity with or administration of BOX.com.
The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.