Card Services Specialist (Hybrid)

**About Byline Bank:** Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include: + U.S. News & World Report named Byline Bank as one of the **Best Companies to Work for in the Midwest in 2024-2025** + **Best Workplaces in Illinois in 2024** by Best Companies Group and Illinois SHRM (Society for Human Resource Management) + Forbes **Americas Best Small Employers 2023** By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you. **About the Opportunity:** At Byline Bank, we believe in providing quality service and fostering strong relationships with our clients and communities. We're seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. If you're ready to take the next step in your career, let's explore how you can make a difference with Bylines Deposit Operations Team. **Objective of Position** : The Card Services Specialist is responsible for assisting with the necessary functions to explain, promote, establish, and maintain credit and debit accounts and services. **Duties and Responsibilities** **:** + Help processes ATM, debit card and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules. + Help processes general ledger transactions. + Help with daily reports and performing maintenance as needed. + Assists in the Monitoring and processes requests from work queues and department emails. + Assists incoming callers to the departments hotline. + Help maintains focus with the progress of individual and department goals. + Is available to assist fellow team members with card related inquiries and problem solving + Assists with the for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides and/or FAQs. + Help evaluates processes and procedures and suggest methods for efficient dispute processing and daily task completion. + Help ensures all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training. + All other duties as assigned. _Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time._ **Qualifications** **:** + High school diploma or equivalent required. Associate degree, preferred. + 1+ years banking experience, preferred. + 1+ years of Regulation E, Mastercard Liability and NACHA experience required. + Proficiency in Microsoft Office Suite + Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment. + Strong analytical, logical reasoning and problem-solving skills. + Excellent communication skills both verbally and in writing. + Bilingual in Spanish is a plus. **Physical Demands/Work Environment:** Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process. **Compensation & Benefits:** Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The anticipated hourly range for this position is between $20.91 to $26.20 In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location. **Additional Information:** Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2. If applying within the US, this role is not eligible for visa sponsorship now or in the future. **Note to Recruitment Agencies and Third-Party Recruiters:** Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation. Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.