ITACCEL
Law Firm Desktop Support
ITACCEL, New York, New York, us, 10261
Onsite Help Desk Support Specialist
Location:
Pearl Street NYC Job Type:
Full-Time, Onsite (M-F 9AM-5PM) Job Overview: Onsite Help Desk Support Specialist for onsite work in NYC. This role requires experience with legal-specific case management and document management software, as well as general help desk support expertise. The ideal candidate will be comfortable handling technical issues in a fast-paced, high-demand legal environment and will provide top-notch support to end users, including attorneys, paralegals, and support staff. Key Responsibilities: •Technical Support: Provide first-level technical support and troubleshooting for hardware, software, network, and peripheral issues for all firm employees. •Legal Software Expertise: Manage, troubleshoot, and support legal-specific software, such as case management and document management systems (e.g., LegalServer, iManage, Clio, NetDocuments, ProLaw). •Incident Resolution: Quickly and efficiently resolve end-user issues, ensuring minimal disruption to legal workflows and deadlines. •Training & Guidance: Conduct training sessions for attorneys and support staff on legal software functionalities, document handling, and best practices to maximize efficiency. •System Administration: Support and manage user accounts, permissions, and configurations within case management and document management platforms. •Documentation: Maintain accurate records of support requests, actions taken, and solutions provided in the firm's help desk system. •Software Updates & Maintenance: Ensure regular updates, patches, and system maintenance on all legal applications, coordinating with the IT team to minimize downtime. •Security & Compliance: Assist in implementing IT security measures in line with legal industry standards, ensuring data integrity and compliance with client confidentiality requirements. •Collaboration: Work closely with the IT team and legal staff to identify, prioritize, and resolve recurring technical issues. Required Qualifications: •Experience: 2+ years of experience in a help desk or technical support role, preferably in a legal environment. •Legal Software Knowledge: Hands-on experience with legal case management and document management software (e.g., iManage, NetDocuments, Clio, LegalServer). •Technical Skills: Proficiency in Windows OS, Microsoft Office Suite, basic networking, and troubleshooting hardware/software issues. •Communication Skills: Strong verbal and written communication skills to effectively interact with all levels of firm staff. •Organizational Skills: Ability to prioritize tasks, manage multiple issues simultaneously, and work efficiently under deadlines. •Problem-Solving Abilities: Quick and proactive approach to diagnosing and resolving technical issues with minimal supervision. Preferred Qualifications: •Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications. •Experience in Legal Environments: Familiarity with other legal technologies (e.g., e-discovery tools, trial presentation software) is a plus. •Security Awareness: Knowledge of data privacy practices, legal IT compliance standards, and experience implementing cybersecurity best practices.
Location:
Pearl Street NYC Job Type:
Full-Time, Onsite (M-F 9AM-5PM) Job Overview: Onsite Help Desk Support Specialist for onsite work in NYC. This role requires experience with legal-specific case management and document management software, as well as general help desk support expertise. The ideal candidate will be comfortable handling technical issues in a fast-paced, high-demand legal environment and will provide top-notch support to end users, including attorneys, paralegals, and support staff. Key Responsibilities: •Technical Support: Provide first-level technical support and troubleshooting for hardware, software, network, and peripheral issues for all firm employees. •Legal Software Expertise: Manage, troubleshoot, and support legal-specific software, such as case management and document management systems (e.g., LegalServer, iManage, Clio, NetDocuments, ProLaw). •Incident Resolution: Quickly and efficiently resolve end-user issues, ensuring minimal disruption to legal workflows and deadlines. •Training & Guidance: Conduct training sessions for attorneys and support staff on legal software functionalities, document handling, and best practices to maximize efficiency. •System Administration: Support and manage user accounts, permissions, and configurations within case management and document management platforms. •Documentation: Maintain accurate records of support requests, actions taken, and solutions provided in the firm's help desk system. •Software Updates & Maintenance: Ensure regular updates, patches, and system maintenance on all legal applications, coordinating with the IT team to minimize downtime. •Security & Compliance: Assist in implementing IT security measures in line with legal industry standards, ensuring data integrity and compliance with client confidentiality requirements. •Collaboration: Work closely with the IT team and legal staff to identify, prioritize, and resolve recurring technical issues. Required Qualifications: •Experience: 2+ years of experience in a help desk or technical support role, preferably in a legal environment. •Legal Software Knowledge: Hands-on experience with legal case management and document management software (e.g., iManage, NetDocuments, Clio, LegalServer). •Technical Skills: Proficiency in Windows OS, Microsoft Office Suite, basic networking, and troubleshooting hardware/software issues. •Communication Skills: Strong verbal and written communication skills to effectively interact with all levels of firm staff. •Organizational Skills: Ability to prioritize tasks, manage multiple issues simultaneously, and work efficiently under deadlines. •Problem-Solving Abilities: Quick and proactive approach to diagnosing and resolving technical issues with minimal supervision. Preferred Qualifications: •Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications. •Experience in Legal Environments: Familiarity with other legal technologies (e.g., e-discovery tools, trial presentation software) is a plus. •Security Awareness: Knowledge of data privacy practices, legal IT compliance standards, and experience implementing cybersecurity best practices.