Business Analyst - Gaming Peripheral Systems Job at Churchill Downs Incorporated

SUMMARY

The Business Analyst – Gaming Peripheral Systems will work with various IT teams and end users on IT related projects & initiatives in support of the property’s other gaming applications and operations (e.g. Everi Kiosks, Agilysis Hotel application, Micros POS, Veridocs, iTrack, FabiTrack). This individual is expected to facilitate meetings to discuss end user requirements, status, issues, planning, training, and/or operational needs. This individual will write functional specification documents, test plans, training plans, deployment plans and policy and procedures in support IT operations and projects.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Individual will be part of the existing team that will provide Level 1 support all the gaming business operational critical peripheral applications such as Everi Kiosks, Agilysys PMS, and other Centralized applications.
• Work with the properties and vendors for issue monitoring and resolution.
• With upgrades and release updates occurring every month, these individuals will provide SME on CDI business and IT processes to the vendors for implementation as well as provide support during and after installation.
• Work with business to identify and improve business processes within the applications.
• Responsible for timely and complete communications between corporate IT team and all property IT staff.
• Perform analysis of the application needs and contributes to design, structure, and maintenance of the systems and architecture.
• Analyzes business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Ability to plan, estimate, and schedule multiple tasks and develop detail resource and project plans.
• Possesses technical knowledge of most phases of systems analysis and considers the business implications of the application of technology to the current and future business environment.
• Analyzes business requirements and defines information systems solutions to address complex business needs (requiring innovative and creative solutions and frequently involve multiple platforms, software, hardware, technologies, and tools).
• Provides support to users in system and software administration and usage.
• Communicate and coordinates maintenance schedule, backups, and downtime to users.
• Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None

TRAVEL REQUIREMENTS

• 10%-15% as needed

EDUCATION and EXPERIENCE:

• Bachelor’s degree in Information Technology or equivalent experience.
• Minimum 3+ years of experience in Information Technology.
• Experience in gaming applications support preferred.
• Experience in general Windows & SQL Server functionality, operations, and security.
• Experience understanding of the major business processes within Gaming preferred.
• Experience with planning, budgeting, and common business processes preferred.

REQUIRED SKILLS:

• Must be at least 21 years of age.
• Ability to articulate/demonstrate 2+ major IT casino project implementations.
• Excellent interpersonal and communication skills (oral and written).
• Support a 24/7 365 information systems environment.
• Ability to manage multiple complex projects simultaneously according to agreed-upon schedules and budgets.
• Strong attention to detail and prompt follow-up.

• Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.