Administrative Coordinator Job at Southern Outdoor Restoration in Raleigh

We are:

A service business that has grown quickly through great hiring, excellent service, and word-of-mouth. We bring tech-savvy service to an industry where that is rare, and our clients rely on it and love us for it.  We provide the following exterior property maintenance services to HOAs and Apartment Communities as well as Office Buildings and Retail Shopping Centers: pressure washing, gutter cleaning, window cleaning, and specialty cleanings. We prioritize culture, work/ life balance, and supporting one another to lift the whole team.

You are:

A motivated individual with some education and real-world experience under your belt. You’re ready to fully own the role, including learning what we do and how we do it, so you have the context needed to help us demonstrate our value and continue our growth. You’re eager for a small business environment that allows you to wear several hats and see your work creating tangible value for your colleagues and the company. You thrive in a small team environment, in-person with your 4-member team and the larger 13-member team, all serving the 90-employee organization. 

Account Coordinators are administrative team members who support our sales team. They are integral to sales team operations, scheduling, field management software administration, and supporting strategic initiatives set by the Director of Sales. The role supports Account Managers by alleviating administrative and mapping burdens so they can spend more time directly serving our valued clients. This is a position that is performed full-time in office at 3217 Northside Drive in Raleigh with some Triangle-area site visits to our client job sites. The hours are set as Monday through Friday, 8 AM to 5 PM. The newly-hired employee will join a successful team of two Account Coordinators who work with an involved, engaged, and enthusiastic team, managed by our skilled and caring Sales-Operations Specialist.

Our ideal candidate is:

• Someone with strong administrative skills who values speed and accuracy, especially in their written communication.
  
• Organized with a high attention to detail. 
• Independent: Once you get a little context and direction, you can take it from there and make it happen.
• Reliable: You do what you say you will.
• An excellent communicator: a person with finely honed communication skills – in person, on the phone, via email, or within your work products.
• Ethical: you earn the trust we place in you. You choose to do the right thing. 
• A person who takes pride in their workmanship and has a willingness to learn and improve (no matter how experienced, smart, or successful you are).
• Someone with a desire to be part of a team and enjoys being on a winning team.

Preferred Skills/Abilities:

• Experience with scheduling or communication for service-based companies
• Experience in professional customer-facing roles or a demonstrated ability to provide an impressive internal and external customer experience 
• Proficiency with Gmail, ServiceTrade, Pipedrive, Excel, Google MyMaps map creation, and similar software programs

Additional Requirements:

North Carolina Driver License

Good driving record with 2+ years of experience (this permits SOR to add you to the company auto insurance policy, a requirement for the job duties of an Account Coordinator)

Example Account Coordinator duties:

• Absorb the provided training to gain a deep knowledge of the company’s core software applications (ServiceTrade, GMail, Google maps, etc.)
• Build digital property maps to define project scope of work (Google MyMaps)
• Prepare and respond to form submissions and other written communication
• Directly, accurately, and proactively support our Account Managers so they can better assist our clients
  
• Complete job site activities like inspections and delivering resident notification letters
• Update future jobs and services in our CRM (Customer Relationship Management software)
• Create quotes, services, jobs and schedules

Compensation & Benefits

• Salary (paid weekly every Friday) 
• Company-provided MacBook laptop
• Company-provided iPhone or weekly reimbursement if you prefer to use your own
  
• 401K with matching available
• Subsidized BCBS Health Insurance policies – two quality options that are affordable
• Subsidized supplemental insurance available (dental, vision, disability, etc.)
• Paid Time Off (PTO) and paid Company Holidays
• Additional PTO can be earned by volunteering in the community
  
• A well-functioning team of motivated, intelligent, caring co-workers
  
• A casual and low-stress environment that values results and fun, professionalism and healthy work friendships, winning alongside a team and balancing the busy days with rest. Most employees wear jeans/ tennis shoes daily.

SOR is an equal opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR is currently unable to provide sponsorship for employment visa status (e.g., H-1B visa status). SOR utilizes e-Verify.

Top applications will include the following, but only the resume is absolutely required. Show us why you’re the best choice for this role!

1. Resume
   
2. Reference list
3. Cover letter (Recommended. Just send a brief note about who you are and why you want the role. No formal ChatGPT-dictated business jargon necessary. At SOR, our culture and teammates are ranked the highest on our employee surveys, so tell us anything you want us to know!)
   
   If you would like to check in advance if you would be an authorized driver on our insurance policy, you may optionally submit your driver's license via email (reply to the email confirming receipt of your application). However, it will not be required until post-interview stage if you would prefer to wait.