Power sports service advisor Job at Scranton Auto Group in Vernon

A powersports service writer plays a crucial role in the customer service and operational aspects of a dealership or service center specializing in motorcycles, ATVs, snowmobiles, and other powersports vehicles. Here’s a typical job description:

Job Title: Powersports Service WriterJob Summary:

The Powersports Service Writer is responsible for providing excellent customer service, managing service requests, and facilitating communication between customers and the service department. This role involves diagnosing customer needs, creating work orders, and ensuring timely and accurate service delivery.

Key Responsibilities:

• Customer Interaction: Greet customers, listen to their concerns, and provide information about services and repairs needed for their powersports vehicles.

• Service Coordination: Create and manage service orders, ensuring all necessary information is documented accurately, including customer details, vehicle information, and service requests.

• Estimates and Invoicing: Prepare cost estimates for repairs and maintenance, explain charges to customers, and process invoices upon completion of service.

• Scheduling: Schedule service appointments and manage the service department's calendar to optimize workflow and efficiency.

• Communication: Serve as the primary point of contact for customers during the service process, providing updates on vehicle status and addressing any questions or concerns.

• Record Keeping: Maintain accurate records of services performed, parts used, and customer interactions in the dealership's management system.

• Collaboration: Work closely with service technicians to understand repair needs and ensure that services are completed to customer satisfaction.

• Problem-Solving: Address customer complaints and resolve issues promptly to ensure a positive customer experience.

• Sales Support: Promote service packages, maintenance programs, and upsell additional services as appropriate.

Qualifications:

• Experience: Previous experience in a service writer or customer service role, preferably in the powersports, automotive, or motorcycle industry.

• Technical Knowledge: Familiarity with powersports vehicles, parts, and repair processes is highly desirable.

• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.

• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain attention to detail in a fast-paced environment.

• Computer Proficiency: Proficient in using dealership management software and other computer applications.

• Customer Focus: A strong commitment to providing exceptional customer service and satisfaction.

Work Environment:

Typically works in a dealership or service center setting, with exposure to a shop environment. May require standing for extended periods and occasional lifting of parts or equipment.

Benefits:

• Competitive weekly paid salary plus monthly bonus 
• Health insurance
• Retirement plans
• Employee discounts on products and services
• Opportunities for professional development and training