MILFORD HOSPITALITY GROUP is hiring: General Manager - Jive Sports Bar in Milfor

General Manager - Jive Sports Bar
Milford Hospitality Group

Position Summary:
Jive Sports Bar, part of Milford Hospitality Group, seeks a dynamic and results-driven General Manager to oversee all aspects of the operation, including front-of-house (FOH), back-of-house (BOH), and pop-up theme bars in the front lounge. Reporting directly to the Area Director of Operations, the General Manager will be responsible for delivering exceptional guest experiences, driving financial performance, and leading a motivated team to ensure operational excellence.

Key Responsibilities:

Leadership & Team Management:

• Lead, develop, and motivate FOH and BOH teams, fostering a culture of accountability, engagement, and exceptional service.
• Recruit, hire, and train staff to align with Milford Hospitality Group’s core values and operational standards.
• Conduct regular performance evaluations, provide coaching, and implement corrective actions as necessary in collaboration with Human Resources.

Operations Management:

• Oversee the daily operations of Jive, ensuring smooth service flow and operational efficiency in all areas.
• Monitor and maintain high standards of cleanliness, product quality, and service to exceed guest expectations.
• Execute creative and profitable pop-up theme bar concepts in the front lounge, aligning with market trends and guest interests.
• Ensure compliance with local, state, and federal regulations, including health and safety standards.

Guest Experience:

• Actively engage with guests by touching tables, addressing concerns, and ensuring 100% satisfaction.
• Champion a guest-first culture, leveraging guest feedback to implement service enhancements.

Financial & Strategic Oversight:

• Drive profitability by managing labor costs, liquor costs, and other controllable expenses.
• Analyze financial reports to monitor performance against budget, identify areas for improvement, and implement strategic solutions.
• Collaborate with the Area Director of Operations to develop short- and long-term business strategies for Jive’s success.

Vendor & Community Relations:

• Build and maintain relationships with vendors to optimize purchasing and negotiate favorable agreements.
• Represent Jive in the local community, fostering goodwill and establishing strong connections with neighboring businesses and organizations.

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• A minimum of 3 years of experience in restaurant or bar management, with a strong background in both FOH and BOH operations.
• Proven expertise in creating and executing innovative bar programs and theme concepts.
• Proficiency in Microsoft Office Suite, POS systems (e.g., MICROS), and scheduling software.
• Exceptional written and verbal communication skills, with the ability to inspire and lead diverse teams.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for extended periods, up to 4+ hours per day.
• Occasionally lift and/or move up to 25 pounds and push/pull up to 50 pounds.

About Milford Hospitality Group:
Milford Hospitality Group is a leader in boutique hospitality management, offering innovative guest experiences and operational excellence. At Jive, we strive to create a vibrant atmosphere where sports fans and community members can gather for memorable moments.

Milford Hospitality Group is an equal opportunity employer.