City of Anaheim, CA
Senior Fire Dispatcher
City of Anaheim, CA, Anaheim, CA, United States
Salary : $71,801.60 - $96,220.80 Annually
Location : City of Anaheim, CA
Job Type: Full Time
Job Number: 2024-00263
Department: Fire & Rescue
Opening Date: 09/24/2024
Closing Date: Continuous
Description
The City of Anaheim seeks a dynamic Senior Fire Dispatcher to support Metro Cities Fire Authority operations (also known as Metro Net Fire Dispatch), our premier emergency communications center. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles. Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange. Employees of the dispatch center pride themselves on providing excellent customer service in screening and responding to incoming emergency and non-emergency calls for fire assistance and medical aid.
Candidates must possess experience performing responsible journey level fire dispatching. (Combination of experience as a radio dispatcher and a telephone operator in a fire dispatch environment is acceptable). Experience in Computer Aided Dispatch (CAD) enhanced 9-1-1 and Emergency Medical Dispatch (EMD). In addition, candidates must be available to work assigned shifts, including weekends and holidays.
DISTINGUISHING CHARACTERISTICS:
This is the highest level in the fire dispatching series. In addition to performing the more complex tasks and duties of a Fire Dispatcher II, incumbents train and evaluate communications personnel. This class assumes the responsibilities of the Fire Communications Shift Supervisor during their absence.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Train communications personnel on department policies and procedures.
Develop training programs and manuals to address department needs; conduct new training programs.
Evaluate the performance of communications personnel, identify areas of improvement and work with employees to meet department standards.
Troubleshoot minor problems associated with the computerized dispatch center; work with Fire Communications Shift Supervisor and Safety Communications Systems staff to resolve the more difficult problems.
Perform the full range of duties of a Fire Dispatcher and/or Shift Supervisor.
Compile a variety of statistical and periodic reports as assigned by supervisor.
Participate in the development and assignment of work schedules for employees assigned to Metro Cities Fire Authority.
Notify appropriate command staff of breaking situations/emergencies as necessary.
Monitor security and wildland cameras; responsible for building security; screen all in-coming personnel and guests at the center.
Positions in this class assume the full range of responsibilities of the Fire Communications Shift Supervisor in their absence.
Perform related duties and responsibilities as required.
Qualifications
Experience and Training Guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:
Experience: Effectively perform responsible journey level fire dispatching. (Combination of experience as a radio dispatcher and a telephone operator in a fire dispatch environment is acceptable). Experience in Computer Aided Dispatch (CAD), enhanced 9-1-1 and Emergency Medical Dispatch (EMD).
Knowledge of: Fire dispatching procedures; response procedures; work flow techniques; record keeping methods; computer aided dispatch system equipment; relevant state codes and municipal ordinances; emergency medical dispatch; geography; basic principles of supervision and training.
Ability to: Learn new computer systems that are window based and mouse driven; adapt to new technologies as they become available; maintain accurate files and records; read, understand and apply difficult material; effectively train and evaluate employee performance; write effective training policies and procedures; understand pertinent procedures and functions quickly and apply them without immediate supervision; speak clearly and distinctly; communicate clearly and effectively, orally and in writing; prepare clear, concise and easily understood narrative and statistical reports; receive confidential information and maintain confidentiality; compose memos and office procedures; perform the full range of fire dispatcher duties; act in the capacity of supervisor as assigned; establish and maintain effective working relationships with those contacted in the course of work; provide leadership in carrying out fire activities; coordinate the effort, when more than one employee is involved, in the assignment of duties; provide command to members of the Center as necessary in the absence of Command Staff or ranking supervisors; motivate personnel to work together as a team.
Possession of or ability to obtain a valid Class C California Driver's License by date of appointment.
NOTE: Must be available to work assigned shifts, including weekends and holidays.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the review of applications is on October 24, 2024 at 5:00PM.
Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process includes, but is not limited to, a skills assessment and oral interview.
Further selection steps include a medical examination, which includes drug/alcohol screening, psychological evaluation, and background investigation (excluding current Metro Cities Fire Authority Fire Dispatchers). The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
The eligibility list established from this recruitment may also be used to fill the current and/or additional Full Time and Part Time vacancies throughout the Department.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS - The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
01
The following Supplemental Questionnaire is part of the examination for this position and will be used to evaluate your qualifications. Based upon the application and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the recruitment process. Please read each question carefully and provide a thorough and complete response, detailing your education and work experience. Failure to fully detail all experience or stating experience in response to the supplemental questions but not listing the experience in the application, copy/pasting information, or responses such as "See Resume" or "See Application" will result in your application not being considered. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail all relevant education and work experience within your application and supplemental questionnaire.Do you understand this requirement?
02
Do you possess public safety dispatching work experience?
03
How many years of responsible journey level fire dispatching experience do you possess?
04
Please describe your responsible journey level fire dispatching experience. Include in your response your experience with Computer Aided Dispatch (CAD), enhanced 9-1-1 and Emergency Medical Dispatch (EMD). If no experience, type N/A.
05
Do you possess an Emergency Medical Dispatcher (EMD) Certification? If yes, you must attach a copy of your certificate of completion to your application.
06
Do you possess a valid Adult and Pediatric CPR/AED Certificate? If yes, you must attach a copy of your certificate of completion to your application.
07
Do you confirm that you currently possess or are able to obtain a valid California Class C driver's license by date of appointment?
08
Are you willing and able to work this schedule?a) You will be required to work shifts, weekends, and/or holidays regularly.b) You may be required to work all holidays in a given time period. For instance, your workdays may fall on Thanksgiving, Christmas, and New Year's Day.c) Your shifts may be assigned as needed and while in training your shifts and hours will be assigned.d) You may be required to change your work shift and/your days off, or cancel holiday plans with minimal notice.e) There may be times you will be mandated to work overtime, required to stay late, or come in on your time off.
09
Are you willing and able to work in all of these conditions?a) Depending on the workload, there will be times when you will be unable to leave your work site during your shift.b) You may be unable to schedule your own lunch and you may be required to eat at your workstation.c) You will be unable to smoke inside the building.d) This position, located in the Fire Department, has a para-military work environment. You may be required to wear standardized apparel and work through a structured "chain of command."e) Employees may experience periods of very slow activity followed by periods of very intense activity. You must be able to fully concentrate and focus your attention no matter what is happening at the time.f) There is little control over the workload or space.g) You must be able to accept a daily critique of your job performance and modify your actions accordingly.h) You must be able to work in a small, confined work area for your entire shift.
10
Are you willing and able to work in all of these additional conditions?a) You must efficiently handle multiple tasks at one time.b) One or more person's safety may depend on your ability to make quick, logical, accurate decisions.c) You must answer and respond to telephone calls in which the caller is difficult to understand.d) You will be required to wear a headset for your entire shift.e) You must keep calm during critical incidents. This means that you must also keep your voice well-modulated and somewhat monotone to convey a sense of calm.f) You must attend mandated training classes, even if they are on your normal days off.
Required Question
Location : City of Anaheim, CA
Job Type: Full Time
Job Number: 2024-00263
Department: Fire & Rescue
Opening Date: 09/24/2024
Closing Date: Continuous
Description
The City of Anaheim seeks a dynamic Senior Fire Dispatcher to support Metro Cities Fire Authority operations (also known as Metro Net Fire Dispatch), our premier emergency communications center. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles. Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange. Employees of the dispatch center pride themselves on providing excellent customer service in screening and responding to incoming emergency and non-emergency calls for fire assistance and medical aid.
Candidates must possess experience performing responsible journey level fire dispatching. (Combination of experience as a radio dispatcher and a telephone operator in a fire dispatch environment is acceptable). Experience in Computer Aided Dispatch (CAD) enhanced 9-1-1 and Emergency Medical Dispatch (EMD). In addition, candidates must be available to work assigned shifts, including weekends and holidays.
DISTINGUISHING CHARACTERISTICS:
This is the highest level in the fire dispatching series. In addition to performing the more complex tasks and duties of a Fire Dispatcher II, incumbents train and evaluate communications personnel. This class assumes the responsibilities of the Fire Communications Shift Supervisor during their absence.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Train communications personnel on department policies and procedures.
Develop training programs and manuals to address department needs; conduct new training programs.
Evaluate the performance of communications personnel, identify areas of improvement and work with employees to meet department standards.
Troubleshoot minor problems associated with the computerized dispatch center; work with Fire Communications Shift Supervisor and Safety Communications Systems staff to resolve the more difficult problems.
Perform the full range of duties of a Fire Dispatcher and/or Shift Supervisor.
Compile a variety of statistical and periodic reports as assigned by supervisor.
Participate in the development and assignment of work schedules for employees assigned to Metro Cities Fire Authority.
Notify appropriate command staff of breaking situations/emergencies as necessary.
Monitor security and wildland cameras; responsible for building security; screen all in-coming personnel and guests at the center.
Positions in this class assume the full range of responsibilities of the Fire Communications Shift Supervisor in their absence.
Perform related duties and responsibilities as required.
Qualifications
Experience and Training Guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:
Experience: Effectively perform responsible journey level fire dispatching. (Combination of experience as a radio dispatcher and a telephone operator in a fire dispatch environment is acceptable). Experience in Computer Aided Dispatch (CAD), enhanced 9-1-1 and Emergency Medical Dispatch (EMD).
Knowledge of: Fire dispatching procedures; response procedures; work flow techniques; record keeping methods; computer aided dispatch system equipment; relevant state codes and municipal ordinances; emergency medical dispatch; geography; basic principles of supervision and training.
Ability to: Learn new computer systems that are window based and mouse driven; adapt to new technologies as they become available; maintain accurate files and records; read, understand and apply difficult material; effectively train and evaluate employee performance; write effective training policies and procedures; understand pertinent procedures and functions quickly and apply them without immediate supervision; speak clearly and distinctly; communicate clearly and effectively, orally and in writing; prepare clear, concise and easily understood narrative and statistical reports; receive confidential information and maintain confidentiality; compose memos and office procedures; perform the full range of fire dispatcher duties; act in the capacity of supervisor as assigned; establish and maintain effective working relationships with those contacted in the course of work; provide leadership in carrying out fire activities; coordinate the effort, when more than one employee is involved, in the assignment of duties; provide command to members of the Center as necessary in the absence of Command Staff or ranking supervisors; motivate personnel to work together as a team.
Possession of or ability to obtain a valid Class C California Driver's License by date of appointment.
NOTE: Must be available to work assigned shifts, including weekends and holidays.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the review of applications is on October 24, 2024 at 5:00PM.
Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process includes, but is not limited to, a skills assessment and oral interview.
Further selection steps include a medical examination, which includes drug/alcohol screening, psychological evaluation, and background investigation (excluding current Metro Cities Fire Authority Fire Dispatchers). The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
- Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
- Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
- Any illegal use of anabolic steroids within three years of date of application.
- A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
- Two or more at-fault traffic collisions within three years of the date of application.
- Conviction of a hit-and run offense.
- Any driver's license suspension within five years of date of application.
- Conviction of a felony crime.
- Conviction of any misdemeanor crime within five years of application.
- Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
- Any conviction as an adult, of a theft or larceny crime.
- Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
- Prior nitrous oxide use.
- Illegal use of anabolic steroids previous to three years of application.
- Illegal use of a hypodermic needle/ syringe.
- A bankruptcy within the past three years of date of application.
- More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.
The eligibility list established from this recruitment may also be used to fill the current and/or additional Full Time and Part Time vacancies throughout the Department.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS - The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
01
The following Supplemental Questionnaire is part of the examination for this position and will be used to evaluate your qualifications. Based upon the application and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the recruitment process. Please read each question carefully and provide a thorough and complete response, detailing your education and work experience. Failure to fully detail all experience or stating experience in response to the supplemental questions but not listing the experience in the application, copy/pasting information, or responses such as "See Resume" or "See Application" will result in your application not being considered. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail all relevant education and work experience within your application and supplemental questionnaire.Do you understand this requirement?
- Yes
- No
02
Do you possess public safety dispatching work experience?
- Yes
- No
03
How many years of responsible journey level fire dispatching experience do you possess?
- None
- Less than 1 year
- At least 1 year, less than 3 years
- At least 3 years, less than 5 years
- At least 5 years, less than 7 years
- At least 7 years or more
04
Please describe your responsible journey level fire dispatching experience. Include in your response your experience with Computer Aided Dispatch (CAD), enhanced 9-1-1 and Emergency Medical Dispatch (EMD). If no experience, type N/A.
05
Do you possess an Emergency Medical Dispatcher (EMD) Certification? If yes, you must attach a copy of your certificate of completion to your application.
- Yes
- No
06
Do you possess a valid Adult and Pediatric CPR/AED Certificate? If yes, you must attach a copy of your certificate of completion to your application.
- Yes
- No
07
Do you confirm that you currently possess or are able to obtain a valid California Class C driver's license by date of appointment?
- Yes
- No
08
Are you willing and able to work this schedule?a) You will be required to work shifts, weekends, and/or holidays regularly.b) You may be required to work all holidays in a given time period. For instance, your workdays may fall on Thanksgiving, Christmas, and New Year's Day.c) Your shifts may be assigned as needed and while in training your shifts and hours will be assigned.d) You may be required to change your work shift and/your days off, or cancel holiday plans with minimal notice.e) There may be times you will be mandated to work overtime, required to stay late, or come in on your time off.
- Yes
- No
09
Are you willing and able to work in all of these conditions?a) Depending on the workload, there will be times when you will be unable to leave your work site during your shift.b) You may be unable to schedule your own lunch and you may be required to eat at your workstation.c) You will be unable to smoke inside the building.d) This position, located in the Fire Department, has a para-military work environment. You may be required to wear standardized apparel and work through a structured "chain of command."e) Employees may experience periods of very slow activity followed by periods of very intense activity. You must be able to fully concentrate and focus your attention no matter what is happening at the time.f) There is little control over the workload or space.g) You must be able to accept a daily critique of your job performance and modify your actions accordingly.h) You must be able to work in a small, confined work area for your entire shift.
- Yes
- No
10
Are you willing and able to work in all of these additional conditions?a) You must efficiently handle multiple tasks at one time.b) One or more person's safety may depend on your ability to make quick, logical, accurate decisions.c) You must answer and respond to telephone calls in which the caller is difficult to understand.d) You will be required to wear a headset for your entire shift.e) You must keep calm during critical incidents. This means that you must also keep your voice well-modulated and somewhat monotone to convey a sense of calm.f) You must attend mandated training classes, even if they are on your normal days off.
- Yes
- No
Required Question