Rippling
Program Manager, CX Enablement
Rippling, New York, NY
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from [redacted] addresses.
About the role
Rippling is looking for a Technical Enablement professional to join our CX Enablement team!
We're seeking an analytical Program Manager to lead Enablement across our Implementation teams. You'll jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content, ensuring our customer-facing teams are prepared and enabled to deliver high quality experiences for international customers.
What you will do
What you will need
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [redacted]
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
87,000 - 125,000 USD per year (New York Office)
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from [redacted] addresses.
About the role
Rippling is looking for a Technical Enablement professional to join our CX Enablement team!
We're seeking an analytical Program Manager to lead Enablement across our Implementation teams. You'll jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content, ensuring our customer-facing teams are prepared and enabled to deliver high quality experiences for international customers.
What you will do
- Program Manage onboarding processes for all CX implementation segments by facilitating training and certification, measuring program success, and helping new hires make early impact.
- Act as the tip-of-the-spear for CX as Rippling rolls out new products requiring updates to our Implementation processes.
- Collaborate with CX and Revenue Leadership, Enablement, Revenue Operations, and R&D to establish an enablement strategy to refine our processes, communicate plans and develop repeatable and effective enablement strategies.
- Develop and deliver training and materials that incorporate a variety of interactive teaching methods to help our teams become product experts.
- Analyze data to improve rep ramp time and read out on the impact of your work.
What you will need
- Experience - 3+ years of project management and enablement experience collaborating with multiple stakeholders; IM, CSM, or technical customer-facing role preferred
- Communication Skills - Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
- Analytical Abilities - you can dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
- Bias for Collaboration - team player with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes
- Process Orientation - you know how to build a lightweight process to gather the data you need or corral teams in the right direction
- A 'Doer' Attitude - A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [redacted]
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
87,000 - 125,000 USD per year (New York Office)