Sales Leader - Contact Centre (Home Services)

SinglePoint is a Canadian leader in client experience management and contact centre business process outsourcing. We are an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 70% of employees now working remotely.

Our Work Culture

At SinglePoint, our core values of integrity, respect, professionalism, innovation and commitment is what sets us apart from our competitors.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is engaged, and everyone wins

Job Overview:

As a Sales Leader, you will play a pivotal role in overseeing and managing a group of team leads and Teams within our organization for a large Canadian Homes Services client. Your primary responsibility is to ensure the efficient and effective operation of these Teams, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of our client and understand how our range of product offerings can grow their business.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a Sales Leader, you are responsible for growing and developing Sales Strategists focused on both outbound and inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for:

An effective sales leader with a proven track record in similar sales roles.

Benefits & Perks:

• 3 weeks' vacation
• Continuous learning through progressive training that is specific to your tenure and skills
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs

Responsibilities:

• Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets
• Deliver business growth, engagement and client satisfaction in inbound operations
• Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions
• Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team
• Train, and onboard new team members, fostering a positive and growth-oriented work environment
• Oversee the sales process, ensure compliance with company policies and procedures
• Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement
• Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders
• Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders
• Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams
• Use dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement
• Maintain team compliance and understanding of compliance standards
• Develop and execute weekly, quarterly business plans along with recovery plans when necessary
• Present dynamic and accountable business reviews weekly

Experience/Qualifications:

• M BA/BS degree, preferred MBA or equivalent practical experience
• 3-4 years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market
• 2+ years of experience leading a Sales team, including effective coaching, mentoring and team development
• Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts
• Sales leadership - ability to open and develop successful and long-term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others
• Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets
• Steady performance in Quality Assurance either as a reviewer or through personal experience
• Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined-up business strategy that is dynamic and balances short term delivery with longer term sustainable success
• People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment
• Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities
• Experience in leading the call center sales team is a plus

Work Environment:

• Monday to Friday: 8:30AM-5:00PM
• Full-time role, primarily office-based with potential for remote work flexibility
• Some travel may be required for training sessions at different company locations

Salary:

• $75,000 per annum + lucrative variable compensation structure

Join a winning team today!

We are an equal-opportunity employer

Accommodations are available upon request at any point in the selection process. #2