TikTok
Privacy Operations Specialist - USDS
TikTok, Mountain View, CA
Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Intro
As a Privacy Operations Specialist, you will be engaged in understanding new legislations in collaboration with legal and other stakeholders and to come up with the operational solutions to implement them. You will also be fielding privacy questions from our US users to ensure alleviation of their concerns as well as compliance to the legislations and our operating procedures and SLAs. You will work with Policy, Tools and Product to identify any gaps in the user experience with privacy and contribute to solutions and/or mitigations.
Our Privacy Operations Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Privacy Operations Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- You will review the incoming queries from TikTok users and respond to them based on established operating procedures and SLAs using industry standard best practices.
- You will work on the operationalization of new legislations. This includes creation of supporting SOPs and macros and identifying changes to be made to the webform, additional tooling requirements and constant follow up with legal to ensure compliance. You should be able to do this with limited guidance.
- You will lead and contribute to other projects to establish and improve processes, tools and workflows.
- You will handle internal and external privacy escalations in partnership with the legal team and other cross functional partners.
- Gather and analyze relevant data to improve processes and consistently communicate insights to stakeholders across US and regional markets.
- Identify gaps in tools, processes, metrics encountered in the course of daily work and propose solutions/mitigations.
- Communicate and escalate privacy questions and concerns to leadership and counsel as needed.
- Document, maintain and update SOPs to ensure currency.
- Stay current on privacy regulations.
- Collaborate cross-functionally with a variety of global stakeholders
- Support the Privacy Team as needed
Qualifications
Minimum Qualifications
- Strong attention to detail, highly self-driven and results oriented.
- Flexible and can adjust accordingly to ensure team efficiency and deliverables are met.
- Excellent written and verbal communication skills.
- Similar knowledge and abilities attained through training and experience equivalent to a Bachelor's degree.
Preferred Qualifications
- A bachelor's degree in related fields would be a plus.
- Knowledge of privacy regulations and/or previous experience working in legal environment is preferred.
- Similar previous experience of 3 years is preferred
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Intro
As a Privacy Operations Specialist, you will be engaged in understanding new legislations in collaboration with legal and other stakeholders and to come up with the operational solutions to implement them. You will also be fielding privacy questions from our US users to ensure alleviation of their concerns as well as compliance to the legislations and our operating procedures and SLAs. You will work with Policy, Tools and Product to identify any gaps in the user experience with privacy and contribute to solutions and/or mitigations.
Our Privacy Operations Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Privacy Operations Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- You will review the incoming queries from TikTok users and respond to them based on established operating procedures and SLAs using industry standard best practices.
- You will work on the operationalization of new legislations. This includes creation of supporting SOPs and macros and identifying changes to be made to the webform, additional tooling requirements and constant follow up with legal to ensure compliance. You should be able to do this with limited guidance.
- You will lead and contribute to other projects to establish and improve processes, tools and workflows.
- You will handle internal and external privacy escalations in partnership with the legal team and other cross functional partners.
- Gather and analyze relevant data to improve processes and consistently communicate insights to stakeholders across US and regional markets.
- Identify gaps in tools, processes, metrics encountered in the course of daily work and propose solutions/mitigations.
- Communicate and escalate privacy questions and concerns to leadership and counsel as needed.
- Document, maintain and update SOPs to ensure currency.
- Stay current on privacy regulations.
- Collaborate cross-functionally with a variety of global stakeholders
- Support the Privacy Team as needed
Qualifications
Minimum Qualifications
- Strong attention to detail, highly self-driven and results oriented.
- Flexible and can adjust accordingly to ensure team efficiency and deliverables are met.
- Excellent written and verbal communication skills.
- Similar knowledge and abilities attained through training and experience equivalent to a Bachelor's degree.
Preferred Qualifications
- A bachelor's degree in related fields would be a plus.
- Knowledge of privacy regulations and/or previous experience working in legal environment is preferred.
- Similar previous experience of 3 years is preferred
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.