Collections Supervisor

Job Purpose :

The Collections Supervisor to lead our collections team that is handling our Communication/Ascendon customer base. The ideal candidate will have a strong background in B2B debt recovery, excellent leadership skills, and a keen eye for detail. As the Collections Supervisor, you will be responsible for overseeing the daily operations of the Ascendon collections team, ensuring that all collection activities are conducted in compliance with company policies and legal regulations. You will also be tasked with developing and implementing strategies to improve collection rates, reduce delinquency, and enhance customer satisfaction. Your role will involve training and mentoring collection agents, monitoring their performance, and providing regular feedback to help them achieve their targets. Additionally, you will be expected to handle escalated collection cases, negotiate payment plans with customers, recommending customer for third party collections and collaborate with other departments to resolve any issues that may arise.

Must possess strong analytical skills, the ability to work under pressure, and a commitment to maintaining the highest standards of professionalism and integrity.

Essential Functions:

• Support/lead team to ensure that monthly collection targets are met.

• Work with various departments to develop processes to improve collection rate.

• Weekly account reviews with the collection team.

• Setting monthly collection target.

• Identify customers for possible service disconnects.

• Support cash application with required payment details.

• Assist with month end reporting.

• Direct handling of customers requiring additional support/reconciliation.

• Conduct employee reviews.

Education:

• Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses:

• Enrollment or completion of NACM would be considered an asset.

Experience:

• Collection Experience -- 7 -- 10 years

• Supervisory Experiment -- Minimum of 3 years

Special Knowledge, Skills, and Abilities:

• Proven experience as a Collections Supervisor or similar role.

• Strong knowledge of debt collection laws and regulations.

• Excellent leadership and team management skills.

• Outstanding communication and negotiation skills.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and meet deadlines.

• Proven track record working with multiple ERP systems

• High level of professionalism and integrity.

• Strong attention to detail.

• Excellent organizational and time management skills.

• Ability to develop and implement effective collection strategies.

• Experience in training and mentoring staff.

• Strong customer service orientation.

• Ability to handle escalated cases effectively.

• Knowledge of financial and accounting principles.

• Ability to prepare and present reports.

• Commitment to continuous improvement and professional development.

Supervisory Responsibility :

This position has one or more employee direct reports.

• Total number of positions supervised (approximate number is acceptable): Between 3-5 direct reports

• Describe the type of positions supervised (e.g., hourly, union, management): Hourly

Work Environment :

Works Remotely

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.