Dispatch Supervisor

Overview

Position Summary

The Dispatch Supervisor is responsible for overseeing the work of dispatchers. The Supervisor ensures timely coordination and inland dispatch of ocean and airfreight shipments for delivery to customers.  This Import Department position is also responsible for verifying completeness of documents accompanying the shipments and proactively communicating shipment and delivery status to ensure a clear and steady work flow.

Responsibilities

Essential Duties and Responsibilities

• Supervise the functions of Dispatchers:
  • Coordinate with trucking companies for timely pick-up and delivery of freight to customers:
• Verify shipments are fully released and payments posted before shipment is dispatched for delivery.
• Ensure required type of vehicle and space is available with the trucking companies prior to dispatch- Verify accurate piece count and calculate weight and dimension of freight.
• Ensure freight is booked at correct rates by calculating miles driven and verifying trucking rates with the billing department.
• Maintain accurate shipment records:
• Ensure shipments are forwarded with accurate documentation and related dispatch and delivery information.
• Obtain proof of delivery
• Maintain updated dispatch/trucking and delivery information in related shipping files and computer systems
• Customer Service:
• Provide excellent and timely customer service by providing timely, accurate and detailed information to all parties requesting status information.
• Advise supervisor of any problems or irregularities within assigned transactions. Actively participate in problem resolution.

SUPERVISORY RESPONSIBILITIES

Supervises Dispatchers. Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws. Responsibilities include determining staffing needs , hiring and training, planning and assigning daily work, providing on going feedback , conducting performance appraisals, addressing performance issues and resolving problems

Qualifications

Education and Experience

Associated degree preferred plus minimum of 3 year related experience in transportation, logistics; freight forwarding or equivalent combination of education and experience.  Must be teachable and eager to learn.

• Must possess excellent customer service skills and phone etiquette.
• Able to handle stressful situations.
• Able to take instructions and follow-through independently.
• Must have good personal organization skills and be able to multi-tasking.
• Must be able to present oneself in a cooperative and professional.
• Must have good judgment and initiative.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s DepartmentFair Chance Act webpage.