Business Development Manager (GTA, Mississauga, Brampton)

Description

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

In your role as a Business Development Manager for Caesarstone, your responsibilities will be centered around driving revenue growth and fostering strong relationships with key customers. You'll need to demonstrate a keen interest in boosting sales, a personal drive for success, and a commitment to achieving your goals, all while maintaining a strong focus on delivering exceptional customer service.

As a sales professional, your tasks will encompass various aspects of sales strategy, including developing effective customer account plans, managing existing accounts, spotting new business prospects, and ensuring a high level of customer satisfaction. This opportunity will allow you to utilize your sales and business development expertise while representing a brand renowned for its excellence in the industry.

One of your primary duties will involve managing key sales accounts. This entails nurturing and expanding relationships with significant customers, acting as the intermediary between the company and various stakeholders such as Stone Fabricators, Architects and Designers, Kitchen & Bath Retailers, Builders, General Contractors, and Stone Suppliers within your designated territory.

KEY RESPONSIBILITIES:

Territory: GTA, Mississauga, Brampton
• Account Management: Manage and nurture existing accounts to cultivate long-term, mutually beneficial partnerships. Understand each customer's unique needs, preferences, and project requirements to provide tailored solutions.

• Maintain an open line of communication with your Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Regularly utilize and leverage CRM for customer tracking, maintaining, analyzing, and managing customer requirements.
• Maintain existing customer relationships, develop new relationships, and network to grow market share, with accounts of all sizes, through regular customer visits and product knowledge presentation sessions.
• Develop and execute comprehensive customer / sales plans to drive business growth.
• Manage projects in the pipeline through quality checks and other follow-up.
• Monitor and manage appropriate levels of merchandising materials and samples, for assigned customers, in support of the brand and product in your market.
• Business Development: Prospect, identify, and pursue new sales opportunities in the premium countertop market. Conduct market research to identify potential customers and maintain a robust pipeline of qualified leads.
• Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets and expand market share. Collaborate with the sales team and management to align strategies with overall company goals.
• Customer Relationship Management: Cultivate strong relationships with customers, architects, designers, contractors, and other key stakeholders. Ensure exceptional customer satisfaction by addressing inquiries, resolving issues promptly, and exceeding expectations.
• Collaborate with Order Fulfillment team (OFS) and Operations and logistics to ensure high level of customer service for customers and working with internal stakeholders to mitigate any potential obstacles.
• Product Expertise: Become an expert on our premium countertop product range, understanding its features, benefits, and advantages over competitors. Articulate product value propositions persuasively to customers.
• Negotiation and Closing: Skillfully negotiate contracts, pricing, and terms with customers to achieve win-win agreements. Effectively close sales deals to meet and exceed quarterly and annual targets.
• Market Insights: Stay updated on industry trends, competitor activities, and market dynamics. Utilize this knowledge to refine sales strategies and capitalize on emerging opportunities.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Reporting and Analysis: Maintain accurate customer relationship and activity records in CRM, prepare regular reports, and present performance metrics to the management team. Analyze sales data to identify areas for improvement and implement corrective measures, for customer accounts focused on growth.
• Other duties may be assigned.

The role of a Business Development Manager goes beyond just selling products. It's about building and nurturing partnerships that contribute to the growth and success of both your clients and the Caesarstone brand. Your ability to showcase your sales acumen and represent the excellence associated with Caesarstone will play a pivotal role in the brand's continued success.

Requirements

QUALIFICATIONS & SKILL REQUIREMENTS:

• Proven Sales Experience: Minimum of 3-5 years of successful sales, business development, or account management experience in a similar role.
• Experience within the building materials, interior design, or construction industry can provide valuable insights into the unique challenges and dynamics of your target market.
• Previous experience with premium brands or high-end products can be advantageous in understanding the expectations and preferences of your clientele.
• Relationship Building Skills: Excellent interpersonal and communication skills with the ability to build rapport and trust with customers and internal teams.
• Results-Driven: A track record of achieving and exceeding sales targets while maintaining a customer-centric approach.
• Strategic Thinker: Ability to analyze market trends, identify opportunities, and devise effective sales strategies.
• Negotiation Skills: Proficient in negotiating contracts, pricing, and terms to achieve favorable outcomes.
• Organizational Skills: Strong ability to manage time efficiently, prioritize tasks, and handle multiple projects simultaneously.
• Customer Service - Respond promptly to internal and external customer needs; respond to requests for service and assistance and meet commitments.
• Collaborative working relationships - Works collaboratively with cross-functional teams and stakeholders demonstrating company values and focusing on well in unison with the Canadian Sales Team, stakeholders and demonstrate excellent people skills.
• Must be comfortable with using technology applications, specifically experience with MS Excel and CRM SalesForce. applications.
• Must possess a valid current state driver license.

WORKING CONDITIONS:

• The role involves extensive local travel to engage with existing and potential customers.
• Flexibility in your schedule is essential, including occasional weekends and overnight trips for customer meetings or events.
• Anticipate exposure to diverse weather conditions during travel.
• Proficiency in using desktop computers and peripherals, necessitating manual dexterity.
• Physical ability to lift objects weighing up to 50 lbs may be required.

KEY TRAITS:

• Drive and Ambition: A self-motivated and ambitious mindset is essential for achieving sales targets and driving growth.
• Resilience: Sales can be challenging, so having the ability to handle rejection, setbacks, and pressure is important.
• Adaptability: The business landscape can change rapidly. Being adaptable to new strategies, technologies, and market conditions is crucial.
• Networking: Building a strong network within the industry can open doors to new opportunities and partnerships.
• Passion: A genuine passion for sales, business growth, and customer satisfaction can set you apart in this role.

In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation. You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision. As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.

We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

OUR COMPANY VALUES

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.