ERP Senior Consultant - Infor WFM

ERP Senior Consultant - Infor WFM

Job Summary
ROI is a team of experienced professionals dedicated to helping our customers effectively integrate technology, people, and processes to achieve optimal adoption, utilization, and business performance. Together, we help our Infor customers connect and improve business functions in the areas of finance, supply chain management, talent management, and business intelligence.

The Senior Consultant, Workforce Management provides strategic advice to companies to solve problems, create value, improve growth, and maximize business efficiency and profitability through the configuration and use of technology tools. They act as a partner with the customer's project team to leverage the Infor solutions providing guidance and knowledge to the team. Your role as a Senior Consultant, WFM, will be to collaborate with clients, advising them how to use information technology to meet objectives. You'll work to improve structure and efficiency of technology solutions in various organizations.

Responsibilities

• Work collaboratively to capture design and document requirements, test functional and/or technical configurations and development in support of project objectives
• Provide guidance and insight in the analysis of customer business requirements mentoring less experienced consultants
• Participate and assist in conducting design workshops and lead presentations to facilitate continuous improvement efforts
• Participate and/or conduct workshops to provide knowledge transfer and/or training to customer resources
• Participate and assist in facilitating system testing, integration testing and resolve errors
• Participate in and/or conduct interviews to gather, analyze and document information and business requirements
• Understand latest industry trends and correlates them to existing service offerings
• Identify potential business opportunities and notify Project Management or Director of Business Development
• Contribute to proposals, presentations, and other business development activities as a subject matter expert
• Understand and adhere to established project management policies and procedures utilizing established project standards
• Identify potential risks, issues and concerns or conflicts in a timely manner and present to project leadership
• Identify items that may exceed defined project scope and present to project leadership
• Demonstrate a strong work ethic and ownership of work product and work in a fast-paced, team environment
• Adhere to and support ROI core values

ROI Performance Criteria

• Ensure all project documentation is updated utilizing defined ROI templates and stored in the appropriate location within 2 business days of creation to conduct and support a seamless project audit
• Provide weekly status report to the Project Manager for each billable client by 3:00 PM EST on Friday of each week
• Adhere to time requirements by submitting weekly time records by 5:00 PM EST Saturday for the week work was performed
• Utilize remote work collaboration tools (Teams, etc.) for communication with other team members and clients, being logged in and available from 8:00 AM to 5:00 PM in your respective time zone, or the time zone of your assigned client
• Demonstrate a strong work ethic and ownership of work products and work in a fast-paced, team environment
• Maintains regular, consistent attendance and open communication with Project Managers, other Directors, and VPs
• Completes all annual education/competency requirements; demonstrates ROI core values, adheres to policies and procedures
• Target being 85 percent billable; available to travel 5-10 percent of the time

Requirements

• Bachelor's Degree (or equivalent)
• Minimum 3 years ERP-based consulting or equivalent work experience desired and relevant Infor product certification(s)
• Experience with Word, Excel, PowerPoint, and Outlook
• Experience in the functional design, implementation and support of the Infor CloudSuite WFM solution
• Initiative to gain knowledge of current solutions and/or technologies in order to maintain and advance your expertise

• Willingness to participate in presentations and learning opportunities with both functional and technical teams
• Ability to work to ensure customer satisfaction through quality and consistent execution of the ROI methodology

Reporting Structure

• Reports to the Director of HCM & Payroll

Location: Client is located in Arizona.Keeping MST business hours may be required
Travel: Primarily remote. Relocation not required
Duration: Full time employment
Benefits: At ROI, we offer competitive benefits including Health, Dental, Vision, 401k, technology and continuing education stipends, a flexible time off policy, and a great culture/ working environment.

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