Office Manager

Senior Helpers is a home care service provider, offering the highest quality care to our aging community. We have expanded our footprint within the Northern Utah market and seeing tremendous company growth.

We are seeking a detail-oriented and organized Office Manager to join our team. The ideal candidate will oversee daily office operations, manage administrative tasks, and ensure efficient office functioning. We need a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with compassion and integrity. We offer a great teamwork environment and growth potential. Your contributions will truly make a difference in people’s lives. We are looking to fill this position immediately.

Responsibilities:

• Manage the daily operations of the office, ensuring that a professional workplace is maintained, and business is operating efficiently.
• Manage the recruitment, hiring, and on-boarding process for caregivers, including ad placement, and application process.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect and assist management with gathering payroll information and processing when needed. Maintain and update database of employees.
• Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
• Assist with answering telephone calls, providing information to potential clients and problem solving for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Manage accounts payable/receivable and import to accounting software.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create and/or edit client welcome packets, prospective client packets, new hire packets, name tags, employee handbook, policy/procedure manual, and client/caregiver birthday cards and thank you notes.
• Proper input of office KPI’s into operating system.
• Attend local business and industry related networking functions as required.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Perform on-call duties as assigned. Perform other administrative and office tasks, as requested. Support administrators in running every aspect of a professional personal care agency operation.

Requirements:

• Proven experience in office management or similar role
• Healthcare/Direct Care experience preferred
• CNA or similar license preferred
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, bookkeeping, proficient user of the internet, and quick learner of new software programs.
• Ability to communicate pleasantly and effectively with callers and internal staff.
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Exceptional and verifiable customer service skills and experience.
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Strong team management skills with the ability to lead and motivate staff
• Experience in training development is a plus
• Excellent organizational skills with the ability to multitask effectively
• Strong communication skills both written and verbal

Job Type: Full-time
Salary: $39,000 to $41,000 /year

Primary Responsibilities (including, but not limited to):

Benefits:

• Paid Time Off
• Holiday Pay

Typical Schedule:

• Day shift
• Monday to Friday
• 8-hour day
• Occasional weekend or evening event
• Rotating weekend phone coverage

Ability to commute/relocate:

• South Ogden 84403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative experience (Required)
• Microsoft Office (Required)

Work Location: In person

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is a great opportunity for an experienced Office Manager to contribute to a dynamic work environment. If you meet the requirements above, we encourage you to apply for this position.

Job Type: Full-time

Pay: $39,000.00 - $41,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed
• Some on-call as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: In person