Experiences Market Lead

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together®," Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today's world, with immersive and seamless experiences across digital and physical channels.

What you will do

• Quality
• Personal inspection of all experiences in the market.
• Actively participates and experiences.
• In partnership with Community, occasionally host activities to demonstrate best practices and inspire hosts.
• Loves being a host and will role model the activities, possibly being a host for one of the activities in the market on occasion.
• Reads customer feedback and reviews from surveys in his market.
• Follow up on customer host satisfaction issues in the market.
• Works with the local client team around policy and legal concerns.
• Ensure all experiences reflect client values.
• Ensure all experiences are differentiated and have a unique client twist.
• Demand
• Works with product marketing to help drive demand to the experience
• Works with host to ensure their PDP and material are set to drive the most demand.
• Works with host on referral programs.
• Works with host to create demand

What should you know

• Acquisition
• Has a creative, curatorial eye, and a knack for trendspotting
• Has a sharp sense for identifying potential hosts, tastemakers and experiences that represent the current cultural pulse of their city
• Is a natural culture connector and knows all the hosts in the market.
• Actively recruits the best hosts in the market.
• As a personal relationship with all local ambassadors in the market.
• Works with our agencies on sourcing needs.
• Strategic partnerships: Collaborate with local businesses and organizations to drive unique, high quality supply
• Entrepreneurship and business development
• Market optimization: Identify new opportunities for growth and innovation with the market
• Host business support: Support hosts in developing their business skills, including marketing, operations, and CS
• Collaborate with hosts to provide personalized insights and actions that enhance performance, boost bookability, and maintain high-quality standards, driving overall market success
• Problem solving and host advocacy
• Partner with Community team to elevate insights and concerns to client leadership
• Collaborate with
• Support hosts in navigating their individual challenges and finding innovative solutions

Compensation band

• $85 per hour

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.