Manager, SBS Implementation

Position Description

ADP is hiring a Manager, SBS Implementation

• Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
• Do you want to continuously learnthrough ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

What you'll do: Responsibilities

What you can expect on a typical day:

• The Implementation Manager is responsible for ensuring the successful implementation of new clients into ADP's suite of Payroll, GLI and Time and Attendance products. The Implementation Manager has overall responsibility for ensuring that the client is provided with an outstanding client experience and that ADP's key business objectives are realized.
• As an Implementation leader, you will oversee the day-to-day operational activities of a team of Implementation Specialists and be responsible for providing coaching, mentoring, and team leadership in ensuring the team's success.
• Overall, the Implementation Manager effectively communicates and interacts with internal ADP stakeholders in Sales and Client Services and is responsible for managing client relationships to achieve excellent levels of customer satisfaction.

TO SUCCEED IN THIS ROLE: Requirements

• Demonstrated ability to lead, coach, and mentor a team in a business process outsourcing (BPO) environment.
• Minimum 3 years' experience in a direct people leadership position.
• Strong background in reporting and forecasting (backlog management).
• Demonstrated strength in people management, project management, and client relationship management.
• Expert planning skills and ability to negotiate project scope, deliverables, milestones, and resource requirements with internal and external clients.
• Experience in ensuring client projects is completed on schedule, meeting or exceeding client expectations, and with a high degree of quality.
• Ability to develop and maintain strong relationships with internal and external business partners and clients, coordinating their efforts, and ensuring business objectives are achieved.
• Demonstrated ability to oversee multiple concurrent client projects with varying levels of complexity.
• Excellent written and verbal communication skills in both French and English.
• Excellent presentation skills.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Post-secondary/university degree at the Bachelor level, or equivalent business experience.
• Professional certifications preferred, including National Payroll Institute (NPI), Certified Human Resources Professional (CHRP), or Project Management Professional (PMP).

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Clickhttps://jobs.adp.com/life-at-adp/to learn more about ADP's culture and our full set of values.

#LI-EU1

#LI-Hybrid

Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.