Business Center Practice Leader, Environmental Services

Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and vision for growth. We draw from more than 20 technical specialties around the globe and are committed to fostering an inclusive community of diverse talents, backgrounds, and expertise. We're a place to apply your passion and collaborate with top environmental talents on work that's critical to our clients and the communities they support. Join a team that has the environment down to a science.

Your Opportunity
The Business Center Practice Leader (BCPL) is the "seller/doer" responsible for leading the pursuit and delivery of excellent work to our clients. Accountable for the top line, the BCPL leads the growth of the Business Centers and Stantec's market position while providing innovative design solutions with exceptional quality and execution that exceed client expectations. The BCPL reports to the Regional Business Leader (RBL).

It is the expectation that all leadership roles have a maximum term of 5-years, with the opportunity to reevaluate at the end of the term and for the purpose of succession and company growth.

Your Key Responsibilities
Client Focus:

• Responsible for exceeding client expectations through strong account management across the business center (BC) and personally leading accounts for major clients in the BC.
• Achieve minimum client and proposal-specific marketing and business development (M&BD) sales goals, including internal cross-selling initiatives, target 25% of time.
• Ensure a minimum of 4 client feedback surveys are conducted per year and issues are addressed through implementation and follow through on action plans.
• Lead and participate in pursuits and campaigns for major BC opportunities.
• Drives the client relationship strategy, working with Principals and BC leaders to drive strong results in the client satisfaction survey within the respective BC.
• Sets the tone among all leaders in the BC

Business Development and Collaboration:

• Actively contributes to win strategies and successful project execution and becomes involved at a hands-on level in key pursuits as needed and on projects should issues impacting client satisfaction or project management best practices escalate and tracks pursuit success rate and Return on Investment rate on client-by-client basis
• Leads growth of the BC through developing and leading the business development, key pursuit and sales strategy and holds Principals accountable to expand our reach and client base utilizing strong marketing, business development, sales account management plans.
• Responsible for developing and managing the marketing and business development (M&BD) plan for the BC including cross selling.
• Increases visibility of Stantec by sharing our knowledge and innovation story through key client engagements to enhance our reputation and drive revenue.
• Establish an effective Go/No Go Review process with Principals and tracks compliance of Go/No Go Process
• Partners with other BCPLs and leaders to drive collaboration on pursuits across geographies and business lines
• Responsible for utilizing and ensuring the opportunity Pipeline is maintained and monitor to optimize business development plans and employee utilization rates
• Ensure local marketplace reputation through established relationships and support of RLs.
• Develop and maintain Stantec's Integrated Practice in the specified BC. Which includes:
  • The maintenance of a cohesive Stantec brand,
  • Key client and Account development and maintenance,
  • Market and community outreach and engagement.
• Accountable to achieve organic growth targets of the BC.

Project Focus:

• Lead delivery of significant BC project pursuits.
• Achieve minimum direct utilization target of 50% for a BC of less than 50 people and 45% for a BC of more than 50 people
• Actively participate including contribution to written content in major projects in key roles such as Independent Technical Reviewers, as required.
• Oversee risk management related to projects and pursuits including review of contracts, fees, and proposals on large pursuits and in coordination with the BOURC.

Practice:

• Inspires, motivates, and holds the team accountable for the delivery of innovative design solutions
• Responsible for driving project excellence
• Leads or assigns responsibility for oversight of project delivery, QAQC, discipline excellence and technical quality, documents quality and best practices in the execution of work.
• Responsible for assigning responsibility for design excellence in all disciplines present in BC to foster innovation, sustainable design principles and use of technology.
• Responsible for compliance with ISO-certified Integrated management System and Project management (PM)Frameworks
• Accountable for achieving >95% PM Frameworks compliance from Internal Practice audits
• Leads or assigns responsibility for management, needs assessment and provision of digital practice, tools, and applications in support of BC to deliver work.

Provide broad leadership influence:

• Act as a highly regarded leader, thought partner and a source of counsel and advice for their BC.
• Be personally involved in key client relationships, strategic project pursuits and major project leadership within the BC.
• Proactively identify opportunities to reinforce and further develop Stantec's high-performance culture with a focus on innovation, speed, and productivity.
• Foster a success-oriented, accountable environment within the company.
• Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.
• Provide support through ongoing collaboration with Business Operating Unit (BOU) Operations, Regional Business Leaders (RBL), Regional Leaders (RL) and Business Center Operating Leaders (BCOL) regarding resolution of operational issues identified within the BC.

Business and Financial Management:

• Support BCOL with the annual budget for the BC, outlining the vision, focus, and priorities for implementation and setting specific goals for business performance.
• Accountable for top line revenue growth, the BCPL also supports the BCOL in meeting established targets net revenue, gross margin, SG&A, and operating income target in the BC.
• Responsible for net revenue forecasts by period, quarter, and year end.
• Partners with BCOL to develop and implement improvement plans for distressed business units and BCs. Including focus on write-offs and business line expenses.
• Supports achieving utilization rate and backlog targets and partners with BCOL to drive collaboration and work sharing across the practice.

Health and Safety:

• Support BCOL with the health and safety performance of the BC, including the monitoring of leading and lagging indicators, meeting leading indicator goals, and following up on BC Improvement Plans.

People Leadership:

• Support BCOL with developing, attracting, engaging, and retaining top talent
• Establish employee connectedness to leadership by interfacing frequently with employees
• Partner with BCOL by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans.
• Support the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC.
• Support the BCOL with managing performance and compensation in accordance with Stantec's compensation philosophy within the BC through yearly employee performance review (YEPR), rate review, and STIP/bonus -allocation for the BC.
• Direct reports may include roles focused on M&BD.

Education and Experience

• A Bachelor's degree in a related field with a minimum of 10 years' related work, leadership, financial management, business development and consulting experience; or an equivalent combination of education and related experience. Professional registration in related field.Account management, business development, and sales strategy experience in the EH&S or water sectors preferred.

Work Environment and Physical Demands

• Indoor (Office Environment) Activities are performed in an environmentally controlled office setting. Noise level varies but generally at levels of conversation. Majority of time spent using computer/laptop at workstation and related office equipment. Time spent carrying, reaching, lifting, bending, pushing, and pulling up to 20 pounds: Occasional - 1-33% of shift. Subject to extended periods of sitting; may be required to stand for varying lengths of time and walk short to moderate distances to perform work.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.