General Manager - Corte Madera

General Manager - Corte Madera

Job Summary

Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The General Manager is responsible for the overall performance of the JustFoodForDogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. The General Manager is responsible for the success and results of the day to day functions while encouraging teamwork and efficiency of the kitchen. Our ideal applicant is a leader capable of multitasking, managing time and a team of employees, while overseeing both sales and kitchen operations to independently make key decisions. Importantly, they love dogs and cats!

Key Responsibilities

Team members

• Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
• Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members
• Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business
• Ensure kitchen and front end are in high quality standards
• Serve as a role model for company values and protocols, setting the tone for culture within the store

Sales/Customer service

• Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions
• Manage Team Leads and Ensuring they maintain effective merchandising and product display
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers

Marketing

• Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic

Operations

• Ensure staff adheres to safety, cleanliness and product quality standards.
• Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
• Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution

Finance

• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
• Manage, monitor and ensure the secure handling of cash

Other:

• Effectively implement strategic initiatives
• Know and work by the company's mission to create an effective teamwork environment
• Provide weekly and monthly performance reporting packages

Qualifications

• Ability to manage, build, lead and motivate effective teams
• Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask
• A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience
• Clear, concise written and verbal communication
• Analytical and problem-solving skills
• Attention to detail
• Comfort with change (as we are a rapidly growing business)

Education

• At least one year of experience as a General Manager or Assistant General Manager within the retail industry
• Preferred: Bachelor's Degree

Who We Are

Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations in WA, CA, IL, NY, NJ and with continuing growth plans! We have recently contracted with Petco, with over 1,000 Petco stores holding our products. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.