Accenture
Design Lead
Accenture, Ottawa, ON
We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
Design & Digital Products - a part of Accenture Song - creates value for our clients, their employees, and their customers. We conceptualize, design and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring any service or product to reality.
You Are:
A master of your craft. Design Leads bring demonstrable design leadership and expertise to any project and have a proven ability to act as a decisive product owner, mentor, team player and client partner. Serving as the design lead on simultaneous projects, they can effectively push their teams to deliver exemplary work and to exceed the expectations of the client.
They are tasked to the more challenging and intensive projects to establish solid or lasting client relationships and are also heavily involved in sales. This role is still very executory in nature when needed: The Design Lead creates app flows, wireframes, sets art direction and runs dev support as necessary, while keeping their eye on ultimate strategic goals.
You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You're an organized project team player with the ability to iron out an amorphous process and effectively lead the team's deliverables, responsibilities and schedule.
The Work:
Here's What You'll Need:
Bonus Points If:
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
Design & Digital Products - a part of Accenture Song - creates value for our clients, their employees, and their customers. We conceptualize, design and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring any service or product to reality.
You Are:
A master of your craft. Design Leads bring demonstrable design leadership and expertise to any project and have a proven ability to act as a decisive product owner, mentor, team player and client partner. Serving as the design lead on simultaneous projects, they can effectively push their teams to deliver exemplary work and to exceed the expectations of the client.
They are tasked to the more challenging and intensive projects to establish solid or lasting client relationships and are also heavily involved in sales. This role is still very executory in nature when needed: The Design Lead creates app flows, wireframes, sets art direction and runs dev support as necessary, while keeping their eye on ultimate strategic goals.
You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You're an organized project team player with the ability to iron out an amorphous process and effectively lead the team's deliverables, responsibilities and schedule.
The Work:
- Make sure that best practices are upheld on a project level or within individual mentorship of other designers for their project
- Conviction to champion your perspective while successfully collaborating with other points of view
- Guides the team in the experience direction, style, and methodology
- Lead Design across simultaneous engagements, overseeing the creative output of a project team or client engagement
- Manages the operations of a project's creative team by setting priorities, assigning resources, and ensuring project goals are achieved
- Leads by example through high engagement and collaboration in group or individual settings and mentorship
- Monitor and drive a project team to utilize the best and latest methods and tools to be competitive in the industry
- Offer counsel to clients on a consistent basis and are often seen as a part of "their" team
- Extremely comfortable leading and providing structure to potentially ambiguous or evolving processes
- Lead the team's deliverables, responsibilities and schedule while maintaining the integrity of design process
- Explain and sell design decisions to clients and stakeholders
- Comfortable working as a solo-designer, team member, or team lead
- Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects
- Have a Human Centered Design approach in solving user needs with deep customer empathy
- Apply design thinking to create world-class experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities
- Translate concepts into designs that creates simplicity despite system complexity
- Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
- Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
- Effectively synthesize then communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
- Work closely with development teams to ensure that design specifications are implemented
- Participate in and contribute to Project Debriefs, project templates and design POV's
- Still be hands on in helping develop wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials
- Help shape opportunities including estimating, scoping, resourcing and RFP and or BD responses
- Able to effectively demonstrate and document WCAG Accessibility standards during a program
Here's What You'll Need:
- 7+ years' experience in design (Product, Service, Interaction) for large organizations
- 2+ years leading design teams
- Bachelor's degree or equivalent work experience
- Bilingual English/French speaking with the ability to converse in both technical and business conversations
- English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
- Eligibility to obtain Security Reliability clearance in a reasonable timeframe
Bonus Points If:
- You're experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research
- You are a natural storyteller who can captivate our teams and clients
- You can demonstrate an ability to take problems from concept to development
- Consulting experience delivering and supporting business development
- You're composed in high-pressure situations with a "big-picture" perspective on how to handle those
- You're comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Figma (primary), Adobe XD, the Creative Suite, and other relative design tools
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at [redacted], send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.