Salesforce Consultant- Enhance & Operate

Slalom is a purpose-led, global business and technology consulting company. Our purpose-to help people and organizations dream bigger, move faster, and build better tomorrows for all-guides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.

Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in six countries and 43 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.

From strategy to implementation, our approach is fiercely human. We deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

What makes Slalom different?

• We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions.
• Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness.
• Local soul, global scale. Because we live where we work, we're committed to our local communities and your long-term success-while also staying connected globally.
• Momentum that outlasts us. We work with our customers' teams every step of the way, teaching and empowering them to continue the momentum even after we leave.
• Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.

We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running.

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders.As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Who you are:

You are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You work in conjunction with the Solution Owner and Technical Lead to build the technical solution for a client need and you are responsible for addressing advanced technical challenges of project work. Depending on the nature of the project, you will be required to configure the solution within the Salesforce platform and/or perform custom development and may be called on to assist with activities like scoping and documentation.

So, what will I do?

• Analyze business requirements and then recommend, implement, and manage the Salesforce solutions
• Lead client discovery sessions to gather, define, and document business requirement
• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Participate in Agile ceremonies, including Sprint Planning, Daily Scrum, Backlog Refinement, and Sprint Demos
• Document requirements in the form of use cases
• Demonstrate solution functionality to business stakeholders as needed
• Design and participate in end-user acceptance testing
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
• Participate in declarative system configuration when necessary
• Provide technical and functional expertise to project teams
• Participate in training content development and Administrator and end-user training delivery

And, what will I bring?

• 2+ years of Salesforce experience and proven understanding of a full software development lifecycle
• Experience designing and implementing Salesforce solutions
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design and configure a scalable Salesforce solution to meet client business needs, and determine when custom development is necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
• Familiarity with agile software delivery methodologies and tools such as Scrum and Agile tools such as Jira
• Experience as a Quality Analyst a plus
• Understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Experience Cloud, and AppExchange solutions
• Active Salesforce certifications or ability to achieve relevant certifications upon hire (Platform App Builder and Administrator). Consultant-level certifications a plus (e.g., Service Cloud, Sales Cloud, Experience Cloud, others)

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements

• Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is $84,000 to $103,000. In addition, there is potential for an 8% discretionary bonus based on individual and company performance. Actual compensation will depend upon individual's skills, experience, qualifications, and other relevant factors.

Slalom Employee Perks:

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Annual retreats
• Holiday parties
• Employee resource groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual "Thrive Well-Being" Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.