CDL Dispatcher

Adventure Tours, a rapidly expanding charter bus company headquartered in Accokeek, MD, is seeking a responsible and reliable CDL Dispatcher to join our Charlotte, NC team. As a premier luxury motorcoach transportation company, that fosters a family-orientated environment, Adventure Tours is committed to continued growth and development.

We are known for delivering outstanding transportation services, including daily shuttle routes, line runs, and charters. Our commitment to excellence ensures every trip is safe, reliable, and enjoyable for all our passengers. As we continue to grow, we are expanding our team and seeking additional CDL Dispatchers to help us maintain smooth and efficient operations.

Responsibilities:

• Coordinate and schedule motorcoach and shuttle drivers for daily shuttle routes, line runs, and charters.
• Monitor real-time operations to ensure on-time performance and adherence to schedules.
• Communicate with drivers to provide instructions, updates, and resolve any issues that arise during shifts.
• Manage driver logs, trip sheets, and other documentation to ensure compliance with company policies and federal regulations.
• Track and report on driver performance, including safety, timeliness, and customer service.
• Assist in managing emergency situations, including delays, accidents, or mechanical failures.
• Serve as the primary point of contact for drivers, clients, and internal departments.
• Cover trips as needed to support operations.
• Be available for on-call duty one week per month to handle any after-hours or emergency situations.

Qualifications:

• Valid Commercial Driver's License (CDL) with passenger and air brake endorsements.
• Previous experience in dispatching or transportation coordination, preferably in the motorcoach or shuttle industry.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in using dispatch software and GPS tracking systems.
• Knowledge of DOT regulations and safety protocols.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Willingness to step in and cover trips if needed to ensure smooth operations.
• Availability to be on-call one week per month.

What We Offer:

• Competitive pay and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and collaborative work environment.

If you are a detail-oriented professional with a strong commitment to customer service and operational excellence, we encourage you to apply!