Banquet House Person, Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza Hotel & Spa is the only Forbes 4-Star property in Monterey, which it has earned annually since 2009.

The Monterey Plaza's mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking a Banquet House person to join our team.

Our Banquet House persons create the perfect set up for every event, whether it be corporate meeting or a celebratory gathering. They work professionally and efficiently to ensure the meeting and event spaces are kept in pristine condition and prepared to meet the guest's expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reports to Banquet Manager at the beginning of the shift for assignment of various functions.
• Reviews Banquet Event Order to familiarize self with upcoming function.
• Locates required equipment and carefully moves the equipment with the proper use of trucks and dollies.
• Completes all meeting and food function set up on time.
• Assists fellow house persons with their duties as required.
• Breaks down assigned function space, returns equipment to proper storage areas.
• Maintains care and cleanliness of all banquet equipment.
• Reports all damage to equipment and facilities and assists in requesting its proper repair or replacement.
• Maintains the care and cleanliness of function rooms.
• Handles guest request and questions.
• Remains courteous to guest and fellow employees.
• Always uses good language and exhibits a good, positive attitude.
• Performs all hotel related duties as assigned by a supervisor.
• Adheres to all hotel policies and Banquet Department policies, as set in the Employee Handbook.
• Assists in set up and occasional tear down of coffee breaks.
• Maintains a par stock of all meeting room equipment and supplies, keeping a record of all items leaving the storeroom.
• Receives banquet deliveries as required and helps in coordinating guest shipping.
• Ensures daily exchange of soiled and clean linens according to established procedures and proper storage of same.
• Adheres to all local liquor laws and fire regulations.
• Places items in the designated storage area.
• All other duties as assigned by the supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to communicate effectively with the public and other team members.
• Excellent organizational skills
• Able to read, listen and communicate effectively in English.
• Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Very detail oriented, to ensure the quality of cleanliness.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to move through a crowded room to provide service to Banquet guests as necessary.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to maintain a good working relationship with other departments, associates and guests.
• Able to work in a fast-paced environment.
• Meets legal age requirements for the position.

EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Three to six months prior Banquet house person experience is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler certification required. CPR/First Aid Certification is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk; reach with hands and arms; and stoop, kneel and crouch. The associate frequently is required to walk; carry, balance use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The associate must frequently lift and/or move up to 50 pounds and must be able to push and pull equipment weighing up to 100 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. At times may be required to work outdoors. The associate is occasionally exposed to wet and/or humid conditions.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $18.50 per hour, plus banquet fees, with the position being eligible for a potential increase after six months.

Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.