Program Manager, Loyalty

Los Angeles, United StatesFinTech /Full time /HybridWe’re incredibly excited to announce a groundbreaking new revenue initiative at Xsolla: a loyalty program tailored specifically for the gaming community! This program is poised to become a vital part of our business, and we need a passionate and talented Loyalty Program Manager to lead the way!We’re looking for a seasoned professional with a proven track record in crafting and managing successful loyalty programs and collaborating with service providers. If you have experience in the gaming industry, that’s a huge plus as we aim to be the ultimate choice for millions of gamers and customers around the globe!At Xsolla, we’re a global leader in e-commerce, dedicated to empowering the gaming industry with our powerful suite of tools and services. As pioneers in game commerce, we tackle the challenges of global distribution, marketing, and monetization, helping our partners expand their audiences, boost engagement, and drive revenue.Fueled by our passion for the intersection of technology and artistry in gaming, our products reach over 200 countries and territories, supporting more than 20 languages and 130 currencies. Since our launch in 2005, we’ve been driven by the belief that everyone deserves an equal opportunity to play.Join us on this thrilling journey and help shape a loyalty program that will transform the gaming experience for millions! This is your chance to make a lasting impact in the gaming world—let’s make it happen together!ResponsibilitiesDevelop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experienceCreate, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyaltyEstablish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distributionManage budgets and financial expectations of the loyalty programUpdate product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levelsGrow existing team and hire new experts a strong team to drive growth and align with the business strategyCollaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty programWork closely with data analytics teams to gather insights and refine the program based on customer behavior and preferencesContinuously improve cross-domain interactions between domains and productsDevelop and execute targeted communication strategies to engage and educate customers about the loyalty programImplement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyaltyRegularly analyze key performance indicators (KPIs) to measure the success of the loyalty programUtilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectivenessIdentify and establish strategic partnerships to enhance the value proposition of the loyalty programNegotiate and manage relationships with external partners to expand the program's offerings and benefitsAlign with the Executive team leads to meet market and stakeholder expectationsRequirementsBachelor's degree in marketing, business, or a related field; Master's degree preferred10+ years of experience in loyalty programs5+ years of experience in partnership management5+ years experience as a people manager of a significant team size (~30+)Excellent interpersonal and negotiation skillsTeam player, fast learner, and highly flexible$140,000 - $250,000 a yearAt Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date.Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.ABOUT XSOLLA:Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.PHYSICAL DEMANDS:The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.Xsolla is committed to ensuring the privacy and security of all information collected during hiring. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com.Longevity Opportunity Vision Enjoy the game!By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.