Regional Marketing Manager

The Marketing Manager is responsible for ensuring superior guest service by planning and execution of promotions, events, and other marketing activities. The Marketing Manager is responsible for programing multiple systems, working with multiple departments on ideas and implementation of marketing plans while providing superior guest service when interacting with internal and external customers in an efficient and friendly manner. The Regional Marketing Manager manages on-property Marketing Coordinators and Lead Cage Reps, all promotions and events, is responsible for categorizing players into tiers. Manages internal printed and digital collateral while directing advertising and social media efforts and the selection and purchase of gifts given during events. This position must be able to adhere to and follow Nevada State Gaming Control and in-house casino policies and procedures.

Requirements

• Must be able to communicate effectively in English language.
• Excellent oral and written communications skills.
• Excellent customer relations and communication skills.
• Outgoing, approachable personality with the ability to meet and greet both our established patrons as well as newcomers to the property.
• Ability to work effectively and cordially with co-workers and management to resolve disputes and customer issues.
• Ability to work effectively and cordially with co-workers and management.
• Must be able to multitask.
• Must be able to write clearly and informatively.
• Excellent organizational abilities (ability to handle cash, calculate accurately, analyze and account for cash and coin).
• Ability to work in high-pressure, fast-paced environment.
• Ability to maintain a high standard of professionalism at all times-while on or off duty.
• Be knowledgeable of and able to explain/promote all Casino and Marketing events
• Sign up and issue guests Player's Cards
• Add Free Play to Player's Cards as needed
• Maintains inventory and implements control of Players' Club merchandise and promotional materials
• Resolves customer complaints/issues in a professional, friendly manner
• Plans the coordination and execution of Players' Club promotions
• Assures that all rules and log sheets pertaining to events are complete and posted
• Ensures that all Casino Marketing efforts are properly coordinated with other departments
• Maintains a positive attitude and has lots of great energy